Committed to customer care
Our dedicated team of aftercare specialists are here to guide you – looking after you and your product for as long as it remains yours. 5 Star want to make it easy for you to get in touch with us, whether you’re a new, existing or returning customer. If you’re not completely happy with our service we’d like to hear about it, that way we can put it right or if you need any warranty work or need to contact our accounts department – please get in touch.
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Good clean fun
It’s important to know how to clean for and care for your products. Cleaning your new windows and frames will help maintain them for years to
We’ve put together a handy Aftercare Service Care & Maintenance Guide that’s packed with hints and tips on keeping your glass and frames in top shape – check out our ‘Helpful Guides’ section for more information.
About window condensation
Condensation appears when water molecules in the air meet cooler surfaces, such as glass, tiles or metals. A common misconception is that when condensation forms, there must be a problem.
In reality, condensation appearing on the outside of your windowpane means it is performing as it should and there is nothing to worry about. When that happens, the cold air is being kept outside. Only if these droplets appear between the panes of a double- or triple-glazed unit should you be concerned.
For more information on condensation, please visit our Helpful Guides section for more.
5 Star promises
5 Star never fails to deliver on its promises. Yes, we believe it is right that you get the best products and the best service, and even when difficulties arise, we always complete the build to the highest possible standard in the shortest possible time.
1
Transparent Service
We know that you need to feel like you can completely trust 5 Star. By being honest, transparent, and working extremely hard, you will have full confidence in our company.
2
Ethos of 5 Star
Everyone working at 5 Star is trained to adhere to our ethos of always providing excellence in everything we do. Our team will go the extra mile to achieve your objectives, with a tailored bespoke service from planning to completion.
3
20 Year Guarantee
5 Star gives a 20 year written guarantee. This covers both moving and non-moving parts, and 5 Star also underwrite all there installations with an Insurance backed guarantee, with 5 Star paying the premium. It demonstrates the confidence 5 Star have in their installations.
4
Price Promise
You will find our products to be very competitively priced. But, if you do manage to get a cheaper quote from elsewhere for the same products, just let us know and if we can, we will match their price.
Get the 5 star experience in our showrooms
Step into a 5 Star showroom in Kidderminster or Worcester to see our range of quality windows, doors and conservatories up close. Get inspired, explore real displays and enjoy expert advice from our friendly team.
Want to get in touch online?
If you have any questions or would like to speak to a 5 Star advisor about our products or services, simply fill out the form below to get in touch.
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