About 5 STAR…

We are a family business with family values which has grown to be recognised as one of the largest and most trusted home improvement companies in the Midlands.

A history filled with success

With over 40,000 completed installations over 97.6% of everything we do happens perfectly as planned, and we get great reviews. Our reputation means that our customers recommend 5 Star to their friends and family and return to us time and again – that represents over £10 million worth of sales per year.

Honesty and integrity

That leaves 2.4% who gave an unfavourable review, because sometimes things do go wrong.  But the most important thing about 5 Star is that we always put these little snags right, so that jobs are always completed to our customer’s satisfaction.  Even though we may have been let down by our suppliers, or maybe we got a measurement wrong (human error happens in all areas of life!), we sort it out at our own expense, and complete the installation as quickly as possible.  When this happens jobs may take longer than planned and customers can become annoyed, some write poor reviews and for these we are always sorry, and we use the experience to improve. It’s worth researching other double-glazing companies’ reviews – our scores are comparatively high – and our poor scores either happened during Covid  or because of supply problems or snagging issues that we always sort out.

Worcester Showroom with visitors looking at conservatories
A dedicated aftersales team

Most double-glazing companies don’t take aftersales seriously – at 5 Star we do. 5 Star have a dedicated Service Team, consisting of a full time Office Administrator who logs customers’ service requests onto our system, which records your call, books a date, and ensures you are never forgotten. It allocates one of 5 Star’s two full time service engineers who tour Worcestershire, Warwickshire, and the West Midlands to take care of everything. Customers sometimes break windows and lose door keys but our system keeps detailed records, so we know the type and size of everything we fit, and we replace glass units and door locks as quickly as possible to keep our customers secure.

Worcester Showroom with three visitors looking around
About 5 Star - The Team

5 Star has an amazing team of people – the best surveyors, handpicked installation engineers, accurate administrators, knowledgeable showroom and design team members, and diligent service engineers.  5 Star is proud of this team and we look after them, and it’s the team’s job to look after you! Yes, it’s a family business but the team all become part of the family – many have been proudly wearing the 5 Star brand for well over 20 years.

About 5 Star - The suppliers and the product range.

At 5 Star we take pride in every installation completed. Having premium products from suppliers who back 5 Star with outstanding quality and service is paramount to our continued success. Partnering with Conservatory Outlet, the largest group of independent home improvement companies in the UK, ensures 5 Star has access to the ultimate product range of windows, doors and more, all manufactured in the UK to a standard high enough to be covered by 5 Star’s industry leading 20-year guarantee. In this industry more than almost any other there are so many hidden differences which customers need to explore – a good example is that every glazing unit 5 Star fit looks just like normal glass, the sort of simple glass that so many others fit, but at 5 Star the standard double-glazing is Diamant® an Extra clear, low-iron glass.  This is extra special because it has excellent optical clarity and is fitted opposite Planitherm® Total+, a glass designed for its energy saving abilities which insulates your room much better!

Window foils
About 5 Star - Small enough to care and big enough to cope

5 Star is the perfect sized business, we have excellent systems, processes, and procedures to take care of your installation professionally, from the start to completion. One that has the confidence to guarantee what we do for 20 years and the finance to back everyone with an insurance policy from the Consumer Protection Association to cover your installation, if for any reason 5 Star were not there to take care of you in the future. The Consumer Protection Association are a partner who have endorsed the 5 Star Brand for over 20 years and has the industry knowledge and experience to support you.

5 Star Windows fitting double glazing in Herefordshire
Take a photo or two before you visit us

Here is a great idea – grab your smart phone and take a photo or two of the front and back of your home, or of any window or door you want to replace. Bring your phone with you and we will be able to use our smart software to superimpose onto your photograph a wide variety of new window and door upgrades and configurations in any colour, so you will be able to see and compare what a 5 Star installation could look like before you’ve committed to anything.

Replacement windows in telford
Inspirational showrooms

Not even the biggest national double-glazing brands like Everest Double Glazing and Anglian Home Improvements have the commitment to give you over 10,000 sq ft of dedicated showrooms in Kidderminster and Worcester, where you can explore everything 5 Star does, rather than just have a salesperson come round to your house.  A safe place where you are free to browse and explore 5 Star’s many door styles and types including front doors, back doors, composite doors, french doors, patio doors and sliding doors.

5 Star Windows Showrooms
Also on display are window ranges...

Showcasing aluminium and UPVC, including casement windows, cottage windows, tilt and turn windows, French windows, bay and bow windows along with full sized conservatories, orangeries, replacement roofs, and so much more that 5 Star do.  All in life sized, fully furnished displays, where you can meet the team, explore the range and touch, test, and compare the very best products available anywhere. It also gives you a focal point for the future to come back and discuss anything like surveyor visits, planning permission, building regulations, past and future installations – in fact anything at all that you need – and the kettle is always on!

Kidderminster Showroom. The central tiled roof brick extension display, with oak windows and front composite door. To the left a white back door and adjoining window.
Location, location, location...

5 Star operate throughout the West Midlands and surrounding region and have the ability to properly serve the needs of all our customers: if you live in or near Worcestershire, Warwickshire, Herefordshire, and Gloucestershire in towns and cities like Birmingham, Bewdley, Bromsgrove, Droitwich, Hagley, Kidderminster, Malvern, Redditch, Stourport on Severn, or Worcester, in the West Midlands, in Halesowen, Stourbridge or in areas of Shropshire including Bridgnorth, Ludlow or Tenbury Wells then you ought to be considering 5 Star Windows and Conservatories for your home improvements.

A UK map, with pins indicating hundreds of 5 Star installations mainly in the West Midlands, Worcestershire, and Warwickshire
About 5 Star - The pursuit of perfection

It is 5 Star’s passionate pursuit of perfection that makes our customers amongst the most satisfied in the UK today. We will advise you of all the options available then come up with a perfect design based on your requirements, and then complete your build or installation to the highest standard.  Our Design and Installation Operations cover the West Midlands, Warwickshire, and Worcestershire.

Exclusive collections for your home in the Midlands

Our range of products are purposefully selected to meet local regulations and withstand rain, shine and snow – and most are exclusive to 5 Star. We pride ourselves on our quality; with 5 Star you can be certain that you’ll receive nothing but the best and almost everything is backed by 5 Star’s 20-year guarantee.

Origin Aluminium Sliding Doors
About 5 Star - We are FENSA Members

FENSA stands for the Fenestration Self-Assessment Scheme. Following Government encouragement, FENSA has been set up by the Glass and Glazing Federation (GGF) and other industry bodies in response to Building Regulations for double glazing companies in England and Wales.

When replacing windows and doors, homeowners must comply with current thermal performance standards and ensure they get a certificate from FENSA or Local Authority Building Control. FENSA enables companies that install replacement windows and doors to self-certify compliance under these Building Regulations without the need for a separate assessment from Building Control.

FENSA Registered No. 35194

FENSA Certified Company
About 5 Star - We are A member of the Ultra Installer Scheme...

As an approved member of this scheme we have to meet the high standards of Ultraframe in terms of service and quality.

We are proud that our service has been assessed and met the high standards for approved service endorsement. Our service adheres to their strict code of conduct. This code is there to give our customers an extra layer of confidence and ensures we have robust procedures and processes that deliver the best possible customer service. As members of the Ultra Installer Scheme we have also been approved by Ultraframe for the quality of our installations, our expertise, staff training and experience. We use a range of Ultraframe products which are of the highest quality, structurally engineered specifically for your property and come with a 10 year manufacturers guarantee.

Ultra Installer
About 5 Star - We are an 'Atlas Approved Installer'

The Atlas Approved Installer Network is a new and exclusive network aimed to bring the best of the industry together to promote their experience and skills – showcasing their high quality standards to homeowners.

To ensure the exclusive Atlas Approved Installer Network has only the best Atlas Installers, application is by invitation only. As a member of the Atlas Approved Installer Network, 5 Star Windows & Conservatories have demonstrated the very high standard of workmanship to customers with a proven commitment to quality. By using an Atlas Approved Installer – homeowners have peace of mind, knowing that their roof is being installed by a trusted and reputable company.

Atlas Glazed Roof Solutions


Specialising in home improvements we have grown from strength to strength, with most new work coming from previous customer recommendations, for constructions and work that stand the test of time. Our products are available in a variety of materials, including timber, modern UPVC and durable aluminium and all are fitted by experienced and friendly installers working in accordance with strictly regulated standards, to achieve a perfect finish everytime.

5 Star Windows & Doors Extensions


An 5 Star living space will both transform your property and add value to it. Choose the perfect space and tailor it to perfectly complement your home.

5 Star Windows & Doors Windows


Our range of windows has been hand-selected to offer variety, ensuring that no matter the style of property, you’ll find the perfect frames at 5 Star.

5 Star Windows & Doors Doors


Exclusive designs, great styles and multi-point security features as standard on all 5 Star doors.



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Want to speak with an Advisor? Give us a call on 01562 60800

Our friendly team will be pleased to help with any questions you may have.


Have a quick browse through a selection of the many customer reviews we received about 5 Star.