About 5 STAR…

Most double-glazing companies don’t take aftersales seriously – at 5 Star we do. 5 Star have a dedicated Service Team, consisting of a full time Office Administrator who logs customers’ service requests onto our system, which records your call, books a date, and ensures you are never forgotten. It allocates one of 5 Star’s two full time service engineers who tour Worcestershire, Warwickshire, and the West Midlands to take care of everything. Customers sometimes break windows and lose door keys but our system keeps detailed records, so we know the type and size of everything we fit, and we replace glass units and door locks as quickly as possible to keep our customers secure.

At 5 Star we take pride in every installation completed. Having premium products from suppliers who back 5 Star with outstanding quality and service is paramount to our continued success. Partnering with Conservatory Outlet, the largest group of independent home improvement companies in the UK, ensures 5 Star has access to the ultimate product range of windows, doors and more, all manufactured in the UK to a standard high enough to be covered by 5 Star’s industry leading 20-year guarantee. In this industry more than almost any other there are so many hidden differences which customers need to explore – a good example is that every glazing unit 5 Star fit looks just like normal glass, the sort of simple glass that so many others fit, but at 5 Star the standard double-glazing is Diamant® an Extra clear, low-iron glass.  This is extra special because it has excellent optical clarity and is fitted opposite Planitherm® Total+, a glass designed for its energy saving abilities which insulates your room much better!

Here is a great idea – grab your smart phone and take a photo or two of the front and back of your home, or of any window or door you want to replace. Bring your phone with you and we will be able to use our smart software to superimpose onto your photograph a wide variety of new window and door upgrades and configurations in any colour, so you will be able to see and compare what a 5 Star installation could look like before you’ve committed to anything.

Showcasing aluminium and UPVC, including casement windows, cottage windows, tilt and turn windows, French windows, bay and bow windows along with full sized conservatories, orangeries, replacement roofs, and so much more that 5 Star do.  All in life sized, fully furnished displays, where you can meet the team, explore the range and touch, test, and compare the very best products available anywhere. It also gives you a focal point for the future to come back and discuss anything like surveyor visits, planning permission, building regulations, past and future installations – in fact anything at all that you need – and the kettle is always on!

It is 5 Star’s passionate pursuit of perfection that makes our customers amongst the most satisfied in the UK today. We will advise you of all the options available then come up with a perfect design based on your requirements, and then complete your build or installation to the highest standard.  Our Design and Installation Operations cover the West Midlands, Warwickshire, and Worcestershire.

FENSA stands for the Fenestration Self-Assessment Scheme. Following Government encouragement, FENSA has been set up by the Glass and Glazing Federation (GGF) and other industry bodies in response to Building Regulations for double glazing companies in England and Wales.

When replacing windows and doors, homeowners must comply with current thermal performance standards and ensure they get a certificate from FENSA or Local Authority Building Control. FENSA enables companies that install replacement windows and doors to self-certify compliance under these Building Regulations without the need for a separate assessment from Building Control.

FENSA Registered No. 35194

The Atlas Approved Installer Network is a new and exclusive network aimed to bring the best of the industry together to promote their experience and skills – showcasing their high quality standards to homeowners.

To ensure the exclusive Atlas Approved Installer Network has only the best Atlas Installers, application is by invitation only. As a member of the Atlas Approved Installer Network, 5 Star Windows & Conservatories have demonstrated the very high standard of workmanship to customers with a proven commitment to quality. By using an Atlas Approved Installer – homeowners have peace of mind, knowing that their roof is being installed by a trusted and reputable company.