Frequently asked window questions

5 Star leaves you spoilt for choice, which does make it to difficult decide what type of windows to buy. Our Window FAQs are worth reading as they should help.
What is the difference between flush and casement windows?

The casement refers to the moving section of the section – the bit that opens and closes. A standard (or ‘lipped’) window features a casement that sits proud of the surrounding window frame.

A flush casement window has casements that sit level with the frame, giving it a neat, understated appearance. If you come into one of our showrooms, you will be able to see examples of both windows.

Oak Envisage Flush casement Windows
Should I decide on Double Glazed or Triple Glazed Windows?

Firstly, if you have not guessed already, a double-glazed window has two glazed units, while a triple glazed window has three glazed units. Both options promise a host of benefits. Discuss them with a 5 Star advisor to help you decide if double glazing or triple glazing is going to most satisfy your requirements.

Windows Guarantee

Common frequently asked window questions

If you have any questions at all, just speak to one of our friendly advisors for advice. We have tried to answer some frequently asked window questions below.

What is the difference between PVC Windows, PVCu Windows & UPVC Windows?

They are all the same product and in fact, they should be called PVC-U windows.

Back in the 1980s, the name changed to PVCU in the UK to bring us in line with other European countries. They are all calling it PVC-U because European languages mostly place the noun (PVC in this case) before the adjective (U).

‘PVC’ is the shortened form of Poly Vinyl Chloride, with the ‘U’ standing for Un-plasticised. Polyvinyl Chloride.

You cannot use pure PVC-U for crafting windows and doors. It needs a series of additives to make it last and for weathering and UV resistance.

What colour options will I have for my replacement windows and doors?

White windows are far from the only choice nowadays. We supply our replacement windows with a fantastic array of finishes.

You may be content with white or cream windows, but if you are not and you want something outside of these classic colours, think about grey, green or black colours, such as Anthracite Grey. Hazy Grey, Matt Black, and Olive Grey.

There is a fabulous selection of woodgrains, such as the beautifully rich and elegant Rosewood, or light oak effects, together with various smooth finishes and statement colours, like Chartwell Green, Dark Red and Steel Blue.

Why not combine colours if you want more than one finish, with differing internal and external colours?

Can you tell me what an 'A' rated window is?

All energy-efficient windows sold in the UK are energy labelled from A+ – G, a bit like fridges, freezers and, washing machines.

If you want the most energy-efficient windows available, you want some A+ rated windows, as defined by the BFRC Rating Scheme.

We would strongly recommend that you buy windows with an A or A+ rating as they will keep your home well-heated.

It is compulsory for replacement windows to have a minimum WER of C or above. A 5 Star advisor can give you more information about WERs.

What does U-Value mean?

The U-value of a window signifies how effective a window is at retaining heat inside a home and stopping it from escaping. A U-value is measured in Watts per square metre, or W/m2 K. The lower the U-value, the better the heat retention offered by a window.

Any new or replacement window must have a minimum U Value of 1.6 W/m2 K. For guidance with U-Values, just speak to a 5 Star advisor.

What does Secure by Design mean?

Secured by Design (SBD) is a Police-run initiative that is all about designing out crime and making buildings and their immediate surroundings more secure.

SBD’s product-based accreditation scheme – the Police Preferred Specification – is the acknowledged standard for products specifically designed to deter and minimise crime.

Conservatory Outlet, our sister manufacturing company and part of the Conservatory Outlet Group, is a fully-fledged member of Secured by Design, so our products meet the necessary secure standards.

Do you manufacture your windows?

We certainly do as 5 Star is a member of the Conservatory Outlet Network and its sister company, Conservatory Outlet, is one of the UK’s leading manufacturers of UPVC and aluminium windows. The windows are built in Conservatory Outlet’s hi-tech manufacturing facility in West Yorkshire.

Is 5 Star Windows & Doors a member of FENSA?

Yes, and we have been members of FENSA (Fenestration Self-Assessment Scheme) for several years now. Our FENSA number is 35194. The scheme was set up by the Glass and Glazing Federation (GGF) and various other industry bodies and is Government-endorsed.

It is a legal requirement that any replacement windows and doors comply with current thermal performance standards, and you will also need a FENSA certificate.

Being a FENSA member also entitles us to self-certify compliance with building regulations for any replacement window installation.

How much will replacement windows and doors cost?

No home is ever the same, so it is not easy to give you an estimate of what it will cost until we know more about your home and what you want.

5 Star will specially tailor your new windows so that they work with the relevant openings and fittings. You also must remember that we have loads of colour and performance options to choose from, so pricing up your windows can only really be done once we know your requirements and have measured up.

We can talk everything through together, either at your home or if you prefer, via a Zoom call.

Just fill in your details on one of our contact forms and an appointment date and time will be arranged.

How long will an appointment with your designer take?

Normally, it will take around 1 hour. We find that this is usually enough time for the designer to listen to your requirements, note down any measurements and introduce you to the most suitable window and door options for the project.

How long will it take to install my new windows and doors?

That completely depends on the job at hand. For instance, it will obviously take longer if there are lots of windows and doors that need to be fitted as opposed to just a few. To give you a rough estimate, it will usually take about 3-4 days for a completed installation. A 5 Star advisor will tell you more about timescales.

Do you provide finance options?

Yes, we do. You can spread the cost of paying for your new windows and doors with one of our easy payment options (subject to application & status). It is simple to make a finance application, and you will not be kept waiting long to find out if it has been successful. Finance can be organised in your local 5 Star showrooms or at your home.

When our finance is approved, what do we do next?

When arranging your own finances contact us as soon as it has been approved. If you organise it directly with 5 Star, the finance company will contact us both, so you do not need to do anything, and we will be in touch.

What happens if finance is refused?

There could be any number of reasons why you are turned down for finance, such as if you have moved several times in the last few years. When this happens, we will do what we can to help. It could always be worth trying a provider who knows you.

How long will finance approval take?

You may get an immediate ‘yes’ from the finance company or it could take a few days for approval to be granted. Any delay in receiving approval, or otherwise, could be down to various things, so do not be alarmed.

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Collect from our Showrooms in Kidderminster or Worcester,

Phone 01562 245430 and we will post to you,

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OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • 1 - PAY MONTHLY Spread the cost of your home improvements over 60, 120 or 154 months*
  • 2 - PAY MONTHLY DEFERRED FOR 3 MONTHS Spread the cost of your home improvements over 120 or 177 months*
  • 3 - BUY NOW PAY IN 6 MONTHS This option allows you a 6 month payment holiday from the date of completion.
£
Spread the cost over 60, 120 or 154 months...
60 monthly payments
Deposit
£
Representative APR
12.4%
120 monthly payments
Deposit
£
Representative APR
12.4%
154 monthly payments
Deposit
£
Representative APR
12.4%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 154 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. Loan terms of 120 months available up to £14,999.00.  154 months loan term is only available on orders between £7,500 to £14,999.00.  For loan values of £15,000 and over the lower rate of 9.9% APR is available, this includes a 3 month deferral period at the start of the agreement on loan terms of 120 or 177 months.

Representative Example

Cash Price
£15,000.00
Deposit
£3,000.00
Total Amount of Credit
£12,000.00
Duration of Agreement
60 Months
Rate of Interest
12.4% p.a. fixed
Representative APR
12.4% APR
60 Monthly Payments
£265.41
Total Amount Payable
£18,924.60
£
Spread the cost over 120 or 177 months...
120 monthly payments
Deposit
£
Representative APR over 10 years
9.9%
177 monthly payments
Deposit
£
Representative APR over 14 years
9.9%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 120 or 177 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *Deferred for 3 months from the date of completion - £29 exit fee applies if the loan is repaid in full during the deferral period and no interest will be paid. *This 120 or 177 months finance is only available for orders over £15,000 and up to a maximum of £50,000

Representative Example

Cash Price
£20,000.00
Deposit
£4,000.00
Total Amount of Credit
£16,000.00
Defer by
3 Months
Duration of Agreement*
123 months
Rate of Interest
9.9% p.a. fixed
Representative APR
9.9% APR
120 Monthly Payments
£210.15
Total Amount Payable
£29,218.00
Settlement Fee
£29.00
£
Deposit
£
Pay within 6 months + £29 exit fee
£
Want to pay in monthly instalments after 6 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
19.9%
Pay a 20% deposit when you order and, and as long as you pay the outstanding balance in full before 6 months has elapsed (plus a £29 exit fee), no interest will be charged. You will have 6 months to clear the balance to avoid paying any interest (except the £29 exit fee). If, after 6 months, this is not convenient, you can pay in 120 monthly instalments at 19.9% APR Representative. *Deferred for 6 months from the date of completion - £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. If the loan is not settled in full within the deferral period, then interest will have accrued from the start of the agreement on any amount still outstanding at the end of the deferral period. Interest will continue to be charged until the agreement is repaid in full. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 6 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£15,000.00
Deposit
£3,000.00
Total Amount of Credit
£12,000.00
Defer By
6 Months
Duration of Agreement*
126 Months
Rate of Interest
19.9% p.a. fixed
Representative APR
19.9% APR
120 Monthly Payments
£235.62
Total Amount Payable
£31,274.40
Settlement Fee
£29.00

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Our friendly team will be pleased to help with any questions you may have.
Please call us on 01562 245430

Ross, one of the Senior Designers at 5 Star
One of the 5 Star reception team taking a customer call
Service Receptionist taking customer call