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5 Star Construction Services Ltd T/A 5 Star Windows & Conservatories is committed to protecting the privacy and security of your personal information.
This Privacy Notice describes how we collect and use personal information about you, and how we protect your data on a day-to-day basis in accordance with your rights under the General Data Protection Regulation (GDPR) 2018.
This policy does not form part of any agreement or contract and may be updated at any time.
5 Star Construction Services Ltd T/A 5 Star Windows & Conservatories.
We are a data controller for any personal information that you provide to us. This means that we are responsible for determining how information relating to you is used, stored and shared.
5 Star Windows & Conservatories recognises the importance of protecting the personal information and the privacy of data provided by you (and that which may personally identify you).
By accessing or browsing our website, contacting us on social media, working with or for us, offering your goods or services to us, using any of the goods and services that we provide to you or otherwise providing your information to us (including when entering competitions or when attending our events), you confirm that you have read and understood the entirety of this privacy policy.
We will collect, store, and use the following categories of personal information about you:
a) Contact Information
b) Information about the goods or services we provide to you:
c) If you choose to use social media in order to contact us or find out about our products or services, your profile information (including your preferences and interactions with us on Facebook, Instagram and Twitter) and information which you post on message boards which are relevant to our business.
As part of our commitment to raising standards, we may monitor and record communications with you (including phone conversations, emails, text and webchat conversations) for quality assurance, legal, compliance and training purposes.
There may be instances where it is necessary for you to share information with us containing special categories of personal information or ‘sensitive personal data’. This relates to things such as details of medical conditions which you may need to share with us so we are able to meet your specific requirements when providing our goods and services.
Due to the sensitive nature of this information, we will only take it from you if you have given us your explicit consent and it is necessary for us to do so. We will also inform you of what we will do with this information and who we will share it with. you enter your personal details on our website, we’ll ask you for your name, address, telephone numbers (mobile and land) and email address.
We collect personal information relating to you directly from you.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. We use Legitimate Interest. In the situations where we collect and process your personal data, we require it to pursue our legitimate interests in a way which might reasonably be expected as part of running our business.
Our purposes for processing your data
d) Performing the contract that we have entered in to with you by providing you with the products and services that you have ordered
e) To provide you with a quote and the details of all available payment methods when you have shown an interest in our products and services
f) To issue marketing material to you about the products and services we offer
g) To process a finance application for you
h) Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests
i) To comply with relevant legislation and regulations
We collect, use and store your personal information for the following reasons:
Where appropriate, we will seek your consent to undertake some of these activities.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or contractual requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and any applicable legal or contractual requirements.
Your contact details, measurements and products used are retained on our systems for the duration of your guarantee so that we can carry out necessary repairs. If you request that we delete this information it will impact on the repairs/replacements we will be able to offer.
We may share your personal information with third parties where required by law, where it is necessary to administer the contract we have entered in to you with you, or where we have another legitimate interest in doing so.
Recipients of your data may include third-party service providers, other related business entities, a regulator, or to otherwise comply with the law.
If you choose to fund your purchase with us using one of the finance products we offer to our customers as a credit broker on behalf of lenders, we will share your data with the relevant lender so they are able to process your finance application.
Where we do so, we will require third parties to respect the security of your data and to treat it in accordance with the law.
As required under the General Data Protection Regulation (GDPR) 2018, we have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
As defined by the Information Commissioners Office (ICO) under the General Data Protection Regulation (GDPR) 2018, you have the right to:
If you believe we have not complied with your rights, you can contact to the Information Commissioners Office (ICO) by visiting their website https://ico.org.uk/.
We do not conduct any automated decision-making or profiling activities whilst processing your personal information.
If you visit our website, we may use cookies where appropriate to gather information about your computer and your general interests to enable us to improve our website and target marketing appropriately.
Cookies are stored on your computer’s hard drive and cannot be used to identify you personally as they contain no personal information.
Cookies are completely safe and will expire at a set time at which moment in time they will be removed from your computer. You are completely free to delete any cookies yourself at any time or if you choose to or you can have your browser prevent them being set in the future. Our website allows you to accept or refuse the use of cookies by us during your browsing session.
The Company reserves the right to update this privacy notice at any time. You can request the most up to date version from us at any time by contacting us on the contact details below.
Please do not hesitate to contact us regarding any matter relating to this Privacy notice via email to data@5starwindows.co.uk or in writing to Data Department, 5 STAR CONSTRUCTION SERVICES LIMITED, Units 1 & 2 Tenant Works, Worcester Road, Kidderminster, Worcestershire DY10 1JR
All content © 5 Star Construction Services Ltd.
5 Star Windows & Conservatories is the trading name of 5 Star Constructions Services Limited and is a credit broker not a lender.
Credit is subject to application and affordability. Terms and conditions apply. £1000 minimum order value applies to all finance plans, with a maximum loan value of £50,000 and a minimum deposit of £99.00. Authorised and regulated by the Financial Conduct Authority. 5 Star Construction Services Limited, Worcester Road, Kidderminster DY10 1JR. Company Number 07576276 is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority (Register no. 704348).