OUR DOOR GUARANTEE

5 Star is one of the very few home improvement companies to provide a 20-year door guarantee, double the usual industry standard. For the next two decades, you can trust your door to keep your family safe.

The 5 Star door guarantee covers all our doors

Our 20 Year Door guarantee covers all these door ranges in UPVC, composite, and Aluminium.

Composite Doors  – are covered by our 20 year door guarantee.

UPVC Doors – are covered by our 20 year door guarantee.

Aluminium Doors – are covered by our 20 year door guarantee.

Steel Look Doors – are covered by our 20 year door guarantee.

Bi-Folding Doors – are covered by our 20 year door guarantee.

French Doors – are covered by our 20 year door guarantee.

Patio Doors – are covered by our 20 year door guarantee.

Triple Track Doors – are covered by our 20 year door guarantee.

Stable Doors – are covered by our 20 year door guarantee.

Forté Doors  – are covered by our 20 year door guarantee.

Origin Doors  – are covered by our 20 year door guarantee.

Palladio Doors  – are covered by our 20 year door guarantee.

Fuzion Doors – are covered by our 20 year door guarantee.

5 Star Guarantee

Door Guarantee - A LIFETIME OF REASSURANCE

We appreciate just how much of a commitment you are making when buying a new front door or feature door and how important your door guarantee is. Corners should never be cut, and you should only accept the very best door performance.

You will be lucky to get any kind of door guarantee from most door specialists, and some of the door guarantees handed out by other companies are not insurance-backed. At 5 Star, you get an insurance backed door guarantee as our door solutions are manufactured to the very highest standards and are built to last. We also use the finest materials and components to craft our doors.

20 Year Double Glazing Guarantee

ENVIRONMENTAL POLICY

Providing our customers with a 20-year door guarantee is also a critical part of our Environmental Policy. By manufacturing doors that last for so long, it means that our customers do not have to regularly replace their doors, minimising any kind of overconsumption and damaging carbon emissions.

It is not every day that you go out and invest in a new door, and it requires a decent investment, which is why you should insist on having a 20-year door guarantee and nothing less. Over the years, the door will pay for itself many times over.

Windows Guarantee

Door Guarantee - What is covered...

First and foremost a door is there for security and all its multi-locking points are comprehensively covered by your door guarantee. Next, and vitally are your hinges which also are fully covered under your door guarantee. A door is not much good without a handle so that is fully covered, though its appearance may wear, any aspect of it failing to function is covered. Your letterplate or letter box is also covered unless accidentally broken by parcels forcing and breaking the mechanism. Spy holes and knockers when fitted are also fully covered under your door guarantee. We expect all our doors to be fully functioning in 20 year’s time, though obviously overtime their appearance will age. All aspects of our door’s functionality are comprehensively covered by our 20 year door guarantee.

Forte Composite Doors

Door Guarantee - and what is not covered...

So, under your door guarantee, we have covered all the bit which make it function.

The slabs, regardless of material (UPVC, composite or aluminium) take the knocks of time, impacts from push bikes, parcels, suitcases and so many more scuffs and scrapes, which are not covered, but may be covered under your home accident cover.

The slabs themselves, especially in exposed positions need the locks engaging to stop the slabs from twisting and distorting, to do this, simply lift the handle whenever the door is closed – failing to follow this may result in the door warping and being drafty which is not covered under guarantee. We will however free of charge adjust the door as best we can to minimalise drafts.

All doors can be easily repainted, when required, if they fade over time due to environmental conditions, especially sunlight. Colour distortion and the varnishes are not covered by the 20 year door guarantee.

Door styles and manufacturers can disappear over time, so we may need to use replacement parts with the closest available match.

Please be assured, we want you to be happy with your door and we will look after you and it to the best of our ability, but doors do take the knocks of time.

Oak Composite Door

Our Door Guarantee is insurance backed!

Even though 5 Star has been fitting doors since 2002, some customers, who do not know us, may worry about us being here to support you over your guarantee period. With this in mind, and even though we do not believe you will ever need it, all our door guarantees have the additional assurance of a 10 year insurance backed door guarantee issued by the Consumer Protection Association – and 5 Star pay your premium!

CPA Member

Door Guarantee - getting help...

If you need help, an adjustment, or have a concern about any of our doors covered under your Door Guarantee you can simply call our service team on 01562 66660 or fill in an online door Guarantee service request form.

Unlike many of our competitors, 5 Star has a dedicated member of the team who will diarise your appointment at an agreed time, appoint a service engineer to make the call, digitally oversee the visit, order any parts covered under your Door Guarantee and rebook an engineer as required.

5 Star Aftercare Service

Origin also offer extended door guarantees.

If a door guarantee is vital to you also explore Origin door systems. On top of our comprehensive door guarantees you will also be backed by Origins own door guarantee. Find out more by visiting Origins own website and reviewing their door guarantee policy.

Origin Grey front door ajar

More information about specific products and Our Double Glazing Guarantees

Our Double Glazing Guarantee doubles the industry standard and covers everything we do. If you would like more information on specific products, please contact a member of our team or read more about our window guaranteeour double glazing guaranteeour roof guarantee, or our living spaces guarantee on our other double glazing guarantee pages.

Fixed Frame Windows in P shape

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5 Star Windows & Doors PROMISES

5 Star never fails to deliver on its promises. Yes, we believe it is right that you get the best products and the best service, and even when difficulties arise, we always complete the build to the highest possible standard in the shortest possible time.

Transparent Service

We know that you need to feel like you can completely trust 5 Star. By being honest, transparent, and working extremely hard, you will have full confidence in our company.

Ethos of 5 Star Windows & Doors

Everyone working at 5 Star is trained to adhere to our ethos of always providing excellence in everything we do. Our team will go the extra mile to achieve your objectives, with a tailored bespoke service from planning to completion.

20 Year Guarantee

5 Star gives a 20 year written guarantee. This covers both moving and non-moving parts, and 5 Star also underwrite all there installations with an Insurance backed guarantee, with 5 Star paying the premium. It demonstrates the confidence 5 Star have in their installations.

Price Promise

You will find our products to be very competitively priced. But, if you do manage to get a cheaper quote from elsewhere for the same products, just let us know and if we can, we will match their price.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • 1 - PAY MONTHLY Spread the cost of your home improvements over 60, 120 or 154 months*
  • 2 - PAY MONTHLY DEFERRED FOR 3 MONTHS Spread the cost of your home improvements over 120 or 177 months*
  • 3 - BUY NOW PAY IN 6 MONTHS This option allows you a 6 month payment holiday from the date of completion.
£
Spread the cost over 60, 120 or 154 months...
60 monthly payments
Deposit
£
Representative APR
12.4%
120 monthly payments
Deposit
£
Representative APR
12.4%
154 monthly payments
Deposit
£
Representative APR
12.4%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 154 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. Loan terms of 120 months available up to £14,999.00.  154 months loan term is only available on orders between £7,500 to £14,999.00.  For loan values of £15,000 and over the lower rate of 9.9% APR is available, this includes a 3 month deferral period at the start of the agreement on loan terms of 120 or 177 months.

Representative Example

Cash Price
£15,000.00
Deposit
£3,000.00
Total Amount of Credit
£12,000.00
Duration of Agreement
60 Months
Rate of Interest
12.4% p.a. fixed
Representative APR
12.4% APR
60 Monthly Payments
£265.41
Total Amount Payable
£18,924.60
£
Spread the cost over 120 or 177 months...
120 monthly payments
Deposit
£
Representative APR over 10 years
9.9%
177 monthly payments
Deposit
£
Representative APR over 14 years
9.9%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 120 or 177 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *Deferred for 3 months from the date of completion - £29 exit fee applies if the loan is repaid in full during the deferral period and no interest will be paid. *This 120 or 177 months finance is only available for orders over £15,000 and up to a maximum of £50,000

Representative Example

Cash Price
£20,000.00
Deposit
£4,000.00
Total Amount of Credit
£16,000.00
Defer by
3 Months
Duration of Agreement*
123 months
Rate of Interest
9.9% p.a. fixed
Representative APR
9.9% APR
120 Monthly Payments
£210.15
Total Amount Payable
£29,218.00
Settlement Fee
£29.00
£
Deposit
£
Pay within 6 months + £29 exit fee
£
Want to pay in monthly instalments after 6 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
19.9%
Pay a 20% deposit when you order and, and as long as you pay the outstanding balance in full before 6 months has elapsed (plus a £29 exit fee), no interest will be charged. You will have 6 months to clear the balance to avoid paying any interest (except the £29 exit fee). If, after 6 months, this is not convenient, you can pay in 120 monthly instalments at 19.9% APR Representative. *Deferred for 6 months from the date of completion - £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. If the loan is not settled in full within the deferral period, then interest will have accrued from the start of the agreement on any amount still outstanding at the end of the deferral period. Interest will continue to be charged until the agreement is repaid in full. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 6 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£15,000.00
Deposit
£3,000.00
Total Amount of Credit
£12,000.00
Defer By
6 Months
Duration of Agreement*
126 Months
Rate of Interest
19.9% p.a. fixed
Representative APR
19.9% APR
120 Monthly Payments
£235.62
Total Amount Payable
£31,274.40
Settlement Fee
£29.00

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Want to speak with an Advisor?

Our friendly team will be pleased to help with any questions you may have.
Please call us on 01562 245430

Ross, one of the Senior Designers at 5 Star
One of the 5 Star reception team taking a customer call
Service Receptionist taking customer call