Every week 5 Star receive letters of satisfaction. In fact people who choose us are often so pleased with their purchase and the unbeatable value for money, they do not hesitate to recommend us to family and friends. Have a look through a small selection of reviews we have received recently.
Used several times. Very satisfied.
I had two triple glazed windows and a new front door fitted from 5 star windows. During the install one of the installers noticed the door had been splashed with some kind of laquer which could not be cleaned off. This appeared to have been splashed on it whilst in transit or storage. After a further inspection it was decided to replace the whole door panel which meant the whole process took longer than expected. I'm very happy with the finished installation. The whole house is much much cosier.
The two installers were both very proficient, friendly and went about the job very well.
Have dealt with 5 Star before and received very good service so went back to them for a new door. Can't fault the service or the quality. Would highly recommend.
Overall we are very pleased and satisfied customers.
Excellent and professional service from start to finish. Will not hesitate to recommend to others and will have further work carried out next year.
We found them to be a good company to buy from and are very pleased with the conservatory.
Two new exterior doors to replace ones at least 70 years old, we have had 5 Star windows before and found them excellent.
i had a new double glazed door and window fitted,the fitters were very polite and helpful,they worked quickly and were very skilled in what they did,they were replacing a door i ad fitted a few years ago and had warped with gaps all around,i was pleasantly surprised at the quote i had from their representative,and most pleased at the finished job,it was much bette r quality than the original.it would be helpful if prepaid envelope were supplied to return the warranty and other documentation.i have already told my family and friends about 5 star ,i highly recommend them
A very nice job was done and I am very pleased with it.
Old wooden conservatory removed and UPVC conservatory erected on the existing brick wall.
The project was hampered by covid -19 and at times communication 'got lost' . Saying that through these difficult times 5 star did an excellent job , would happily recommend them.
Fantastic customer service throughout the project. Professional install with very courteous and hard working contractors.
Fantastic customer service from the outset. Professional service during install.
Initial installation performed very poorly. Several problems including the sliding door being bent making it impossible to close without loud bang and shaking frame. All fixed month later.
Overall good quality products and service.
My husband and I have been more than pleased with the attention and workmanship we received from staff at 5Star from showroom staff, sales advisor, workmen and office staff. All staff gave us the most consideration especially under the current COVID 19 restrictions! We aappreciated all they did!
Excellent product and fast, efficient installation.
The only complaint is the lack of pre paid addressed envelopes to return such things as guarantees paperwork etc. This detracts from an otherwise excellent service.
From initial contact through to completion the whole process was smooth and trouble free. Everyone arrived on time for each visit sales, survey and fitters. The fitters were excellent. Very pleasant they did an excellent job and when finished there was not a bit of mess to be seen. We are really very pleased. Would certainly recommend this company.
Issues due to covid-19, slowing process.
There was an unavoidable delay due to the 'lockdown'. However as soon as it was lifted our installation was completed and it was well worth waiting for.
Very happy with my door.
Happy with the quality and whole installtion process. Final snagging a little delayed.
After paying for 2 doors from another company and then receiving many unresolved issues with them It's been lovely to have my windows replaced in such an effortless manner. I was able to leave the key and return to a finished very good job.
Good workmanship and product.
A few hiccups with dates and times but not enough to earn a bad review. Installation was brilliant. Happy customer and will recommend to others.
Purchased from 5 Star in Kidderminster. Used for 3rd time. Excellent work and customer service 1st class would recommend very strongly.
Job well done. Would recommend.
Despite the February floods and then the Corona Virus the finished product is great.Building work, installation and internal fitting teams were very proffessional. The only minor negative was the delay with doing snagging plasterwork and confusion over supply and fitting of skirtingboard. These however were sorted. The final result has added an excellent extionsion to our open plan loung/dining room. Great Job guys.
I am very pleased with an excellent job. Well done by all the staff employed from salesman, installers, office showroom staff.
Everyone at 5 Star was wonderful, as ever. From initial consultation to fitting - the finished product looks fantastic and staff were always spot on time and polite and friendly.
I am contract Director for a global firm so was sceptical of 5 star promises, knowing how different it is. I was wrong, they but were simply brilliant.
Excellent products and super craftmanship. Fitting teams were excellent. Would highly recommend.
Excellent quality and workmanship. so pleased decided to have another door replaced !
Your website page appears to be obsolete!
From Lyndon to Paul and John our excellent conservatory installers, they were all excellent including the electricians and plasters. Well Done.
I am Contracts Director for a global firm and was sceptical of 5 Stars promises, knowing how difficult it is to deliver. I was wrong, they were simply brilliant! We have already recommended them to our neighbour and work has just commenced.
Very pleased, good advice from rep and installed to high standard.
Fantastic products and service. Couldn't be happier with the finished job.
Excellent services and friendly people.
Despite build having to be paused due to lockdown, once open again construction quickly commenced. Absolutely delighted with everything.
Brilliant from initial contact in showroom; visit at home; surveyor; communication; dismantling old conservator and erect new. polite, punctual, tidy...... and great value for money!!!!!!!
Disappointed that 'Graphite' handles were not available for the patio door. Otherwise very good.
The project was the replacement of an old bedroom window with a new one. The Sales Advisor was really helpful, came to see us out of hours, so we could fit the appointment around work, which was really appreciated. She was very helpful, gave us a good price and the work was carried out and completed very quickly (despite lockdown getting in the way!). Communication was as good as ever and we're very pleased with the final result. Would highly recommend (and have done!) 5 Star Windows & Conservatories.
Initial problem on measurements of one window. Problem soon rectified and new window installed no quibble.
Really pleased with the service we received and the quality of the finish.
Excellent service and installation. Very impressed.
The installation was delayed initially due to lcokdown but took place as soon as safe to do so. Better communication on the fitting date re: installers arrival time would have made the experience truly excellent.
Fantastic job. On time. Superbly finished and tidy.
This company has built a conservatory for me at the rear of the house about 4 years ago. This is a new one at the side of my property. The company are first class I wouldn’t hesitate to recommend them . A friend of mine is having one built at the moment from my recommendation. Thanks 5star for your outstanding service.
We are very pleased with our door.
Great company to do business with. Highly recommend them. The front door looks fab.
This is second time using 5 star, definitely after first experience would have recommended but after second occasion definitely not due to appaling after sale customer service and no acknowledgement from managing director after complaining about this matter.
Richard is fully aware of our installation problems.
Installation process would benefit from regular quality control. Pre-installation could benefit from quality control on products before leaving warehouse.
The whole process from start to finish was easy, well-explained and good value for money. On installation of our front door, the workmen were unable to reattach our alarm system to the new door, but 5* happily refunded the cost of our electrician to rectify this. We have been extremely pleased with the door since we have had it.
Excellent Service and Products
The design and installation process was efficient and professional. The end product has exceeded our expectations.
Mike the sales manager was very helpful and not pushy. Eamon and Tyler were first class fitters, very friendly and professional. Office back up staff very helpful and responsive. Would recommend 5 Star to others.
Job well done. Will use 5 Star again.
I would not go anywhere else. I had 5 Star to fit my front door, I found them courteous and professional. All the tradesmen were polite, hard working and tidied before they left.
A fabulous first class service provided from beginning to end. We will certainly be recommending you to family and friends. Thank you.
This is our 3rd installation with this company.
Professional and excellent instalment.
This was the second time I'd used 5 Star, they'd previously replaced all the single glazed windows and doors. Following a small extension about 5 years ago, where the builder (no longer in business) had fitted a set of bi-folding doors from an unknown source and which have been nothing but a problem since fitted I decided to have them replaced. 5 Star were quick to respond and provided helpful advice etc. They fitted a set of sliding doors very quickly and efficiently. The doors are of high quality as are the handles etc. A job well done. I'd have no problem in recommending them.
Overall experience very good.
Great work , love it.
Professional and extremely helpful from the start of the process to the finished product. Would definitely recommend and use again.
Good quality door. Well fitted.
Excellent service overall. Reactive and very professional. Knowledgeable staff Impressive showroom.
Absolutely brilliant service, workmanship was A1, treated with courtesy and good manners all the way through and no mess to clear up. Thankyou 5 Star and special thanks to fitters Stuart and Mark
I have been very impressed with my new windows and doors from 5 Star Windows & Conservatories. No pushy salesmen but good honest answers to all my questions and concerns. Double Glazing Companies have a bad press normally but this company makes you feel comfortable and reassured with your purchases. From making my enquiries and getting other quotes tis company came out tops! Also had great reviews from other acquaintances and friends who have used them in the past. Thank you 5 Star I feel like I have a new house and I have had plenty of compliments about them.
Front door installed, job was very well done. But a crack in the door after installing was found, waiting for replacement.
We were very happy with the whole process of dealing with '5 Star Windows and Conservatories'. Everything went really smoothly and we could not be happier with our new front door. Excellent all round.
Conservatory fitter excellent grounds workers worked very hard however lack of organisation skills coming at least 36 mts away when other is 2 mts away.. Left to organise unloading of lorry. No return to help with drive and garden clean as promised.
Issue with extra sorted straight away. Great communication and lovely good quality door.
Amazing from start to finish. Salesman. 10/10
Good clean wakens super product.
Excellent installation of well manufactured product. Outstanding ability to maintain a comfortable internal temperature, even without heating.
A first class product, that despite not being the cheapest or most expensive quotation, has provided us with a conservatory that exceeds our expectations. We have had experience of conservatories in previous houses, but in all honesty, they have been so hot in summer, and desperately cold in winter that they have only been made use of for less than 50% of the year. This new conservatory is already providing very comfortable winter use, where despite external temperatures of -2 to +5c, and at present no additional source of heating is fitted, it is maintaining a temperature within 2c of the main house which on average is 20c. A very stylish well made product that we are very proud of, thank you.
Although we encountered a few problems during the installation of our glazed roof we have to say that the whole process from initial visit/quote to the final installation was a pleasant experience. This company went the extra mile to ensure our problems (not down to 5*) were resolved as quickly as possible. The quality of the product is excellent as was the standard of the final installation. We will use this company without a doubt when our current windows are due to be replaced. We would definitely recommend them to our family and friends and have already done so on social media. Thanks 5*
All workmanship excellent especially builders - Richard and Matt. Both very respectful and polite.
I went into the show room and the staff were extremely nice and very helpful. I went to have a look around and there were different variety of items which was good. The staff never pressured me into anything they were quiet laid back and gave me more than enough information for what I needed. Overall I am very happy with the service I recieved
Excellent product and service.
Had my front door fitted some time ago. By 5Star, so chose them for my window. Very pleased with my choice.
Excellent products and service from start to finish.
A little bit of a mess was kept outside from the work, but otherwise we were very happy.
Sliding patio doors fitted as part of a Juliette balcony. We received excellent service throughout and the whole project was well coordinated. Will use 5 Star Windows and Conservatories again.
Very pleased with products and excellent service.
Excellent service from the sales team trough to the fitting.
A pleasure to do business with a firm that takes an interest in your requirements dates and times adhered to and overall a pleasure to have dealt with all staff.
The building team were superb
This project was for an orangery extension. Overall, we are extremely happy with the end result which is exactly as we hoped for. However, there were a few 'issues' along the way that could be improved. The first issue was the ordering of the glass. 6 out of 8 glass units that arrived were incorrect - 4 should have been fitted with internal blinds and they weren't; 2 should have been side opening windows but arrived as fixed; and 4 should have had trickle vents but only 1 arrived with that fitted. All 6 glass units had to be re-ordered. Unfortunately, one of the re-ordered side windows was the wrong size and had to be re-ordered a second time. All tricks vents were satisfactorily retro-fitted. Had a number of problems with getting the frames to fit correctly so that all seals were correctly seated but got there in the end. The second issue was the mess created by the plasterers and the flooring installers. Dust sheets were not used and we spent a total of nearly 15 hours in cleaning up the dust/mess that was repeatedly left on all our furniture/TV etc. The third issue was the departure of the project manager from the company which let me having to chase things around and coordinate matters myself to get back on track. Piling and foundation laying - fantastic and to schedule. Building/brickwork - fantastic and to schedule. Carpentry - excellent and to schedule. Roofing - fantastic and to schedule. Glazing - multiple issues with ordering and fitting and ran over schedule. Electrics - excellent and to schedule. Plastering - very, very messy but great end result/finish and to schedule. Flooring - very messy but fantastic end result/finish. Heatwave meant it ran behind schedule. Other than that, communication with head office was excellent and all issues were satisfactorily resolved in the end.
The 3 men that did the install and fitting were brilliant
Excellent service and price from start to finish.
All trades which attended our home to advise, construct and complete the conservatory were all very friendly, helpful and hardworking, some even taking the time to get to know our dogs. The guys did extremely well as they had to work in the direct heat on the hottest days we have had this year. A couple of the trades even turned up a few days earlier than expected which suited us fine. From the initial enquiry contact to completion of the job ran very smoothly and we have no complaints. Very happy with the look and style of our conservatory.
Neat and tidy job, fixed problems straight away.
Excellent service throughout.
Excellent all round. Thank you.
Very good company to deal with, reliable and very helpful. The installation was carried out to a high standard and was left very clean and tidy. The fitter and salesman were both very friendly and real people. I highly recommend five star, you get what you pay for and only worth doing it once with the right company. Thank you.
Excellent Thank you
Very good man come round. Very nice work men were great and polite. Very pleased with the work they did and happy with the doors and windows.
Individual contractors were excellent but communication of issues between the various stages was lacking which left us to chase up. However Kayleigh always responded quickly and efficiently.
Products and workmanship excellent.
Excellent sales and workmanship.
Excellent service, great showroom. Nice well mannered guys, delighted with the finish.
Only had a problem with one window shutting, they came out straight away and adjusted the catch and it was all perfect, excellent service all round
Great initial contact and providing of design ideas. Workmen were prompt and polite. Worked extremely hard and completed earlier than expected. 4 stars in some areas as I feel they were so focussed on the job that maybe more care could have been taken regarding customer carpets etc. Maybe we should have cleared and covered more in advance...recommendation regarding this would have been useful. Having said that I would have no hesitation in recommending 5 star as the overall experience was very good. A couple of minor issues following installation were rectified quickly and efficiently.
Excellent materials and workmanship.
We had Mave and Tim complete our work and from start to finish they were a delight to have in our home. Would highly recommend these two lads.
Slight delay in fitting windows, but kept me fully informed of delays and kept to rearranged date. Even sorted out a problem with some previous patio doors free of charge. Excellent service
All contact we had with 5 Star excellent, especially the fitter Adrian, what a worker!
I would highly recommend 5 star. I had a new back door fitted and everything went smoothly. Everything was explained to me , everything was provided in writing, I felt completely confident with 5star from the initial meeting in the showroom to the day of having the door fitted.
This is the second time we have used the services of 5Star Windows & Conservatories; which in way speaks for itself. This second installation was for a replacement bow window with small paints, 4 opening windows and a matching roof. This was absolutely perfect and we cannot recommend this Company enough. A definite 5STAR ***** experience.
Will see you again.
We are delighted with the final result, the service during the specification phase and the attitude, helpfulness and professionalism of the installation team. We would not hesitate to recommend 5 Star.
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