Extracts from the reviews below...
“really pleased with the finished results. I would definitely recommend 5 Star”
“made a huge difference to our heating bill” “I felt I could trust 5 Star” “We would like thank 5 star for the excellent service” “Thankyou for a job well done” “The re roofing of our conservatory went exceptionally well” “5 Star recently fitted a new front door for my 95 year old mum and were outstanding” “they worked really hard, excellent attention to detail, no mess”
- 28 Nov 2023As with any major purchase we put a great deal of planning and thought into our new conservatory and put the same care into choosing the Company to convert our dream into reality, 5 Star Windows. Our conservatory was completed in February of this year and I decided to write my review to include the after sales experience which was so important to me. After hesitating over whether we would get full use out of the conservatory, I now spend as much time as I can sat in it and it has my become sanctuary over the last few months. The build itself had its stressful moments during planning and construction but as sit here this morning I know it was worth it. The after sales has been excellent and I am happy to give 5 star windows an excellent 5 star rating. Thank you to all the Team involved.Heather BurgessReviewed forConservatory
- 28 Nov 2023It was just by chance that we discovered 5 Star Windows and Conservatories when we visited a local garden centre and they were doing a promotion.We asked them to give us a quote to replace all our windows and the back door.Right from the start when Jim came out to give us a quote they were thorough,professional and helpful.The surveyor was quick and accurate.The whole installation took three days.The fitters friendly they never stopped working and tidied up after themselves.Our new windows look lovely and we are so pleased with them.We would definitely recommend 5Star to anyoneMarion HoldsworthReviewed forDoorsWindows
- 28 Nov 2023Highly recommend 5 Star from the design phase through to the build and installation, they were very supportive and knowledgeable and have completed the job to an extremely high standard. Absolutely delighted with my extension and couldn't fault a thing. Highly recommended!Amy ChinnReviewed forExtension
- 24 Nov 2023Great service all round and your lads did a brilliant job.George RoperReviewed forWindows
- 24 Nov 2023We recently had all front windows replaced. The quality of the windows was superb and all in all the service we received was professional from start to finish. We would totally recommend 5 star to everyoneRoy BirminghamReviewed forWindows
- 24 Nov 2023Perfect from start to finish. The roof lantern and fitting provided by 5 Star is outstanding, top quality service and product. I highly recommend them.James BanksReviewed forSkylights
- 21 Nov 2023Excellent service. Faulty window (not previously supplied by 5 Star Windows) was measured and assessed by engineer. Order placement was easy. Replacement window was supplied and fitted on the agreed date and at the agreed time. No mess. Highly recommended.Richard WearReviewed forWindows
- 20 Nov 2023I wanted a new front door to replace an old one that had been on my property for 20 years and after looking at various online reviews I decided to pop into the Kidderminster showroom to have a look at a door I had seen on the 5 star facebook page. As soon as I entered the showroom I was greeted by a lady who showed me the door I had come to see and also some alternatives. I knew straight away this was the company I was going to use for my job. I made an appointment for an adviser to visit my home and discuss further. After this visit I had made my mind up and I was definitely settled on having a new Palladio door. The process was an easy one from there onwards. A surveyor came and finalised measurements and details and a few weeks later Paul arrived to fit my new door. He did a brilliant job and the door was fitted without issues. The door looks great and I am so pleased with the quality of the door and also the way in which the process was handled from beginning to end. I would recommend 5 Star Windows to anyone looking for windows, doors and conservatories etc and would not hesitate to use again in the future. Thank you.John ParkesReviewed forDoors
- 15 Nov 20235 Star provides an excellent individual service with a professional finish and attitude. Thank you.Sean ChadwickReviewed forDoors
- 15 Nov 2023Very professional and conscientious staff. The whole process was very smooth and straightforward. Highly recommended 👌Mike FowlerReviewed forWindows
- 09 Nov 2023We would highly recommend 5 Star as the service was professional and the windows and doors made to a very high quality. Absolutely thrilled with the work as it has totally transformed our houseRobert WhitehouseReviewed forDoorsWindows
- 08 Nov 2023The service I received from day one when I received the quote, the surveyor, and finally the fitting has been excellent. I have been kept informed throughout of dates and times, and the fitters were top class and their attention to detail and finish was exceptional.Ann EvansReviewed forWindows
- 06 Nov 2023Just had our conservatory roof replaced can't fault the service. Our fitters Mark and Stuart were punctual worked hard and did a super job. Keith the electrician equally so. P Jones the plasterers also. Our experience would certainly be Five Star.Mr & Mrs PughReviewed forDoorsWindows
- 24 Oct 2023Had a new front door fitted. Excellent service, from the initial visit, the survey and the fitting. The fitter was very friendly and polite and he expertly fitted the door quickly and to a high quality. I would thoroughly recommend 5*.Greg GibbonsReviewed forDoors
- 24 Oct 2023Very happy with the conservatory. Built to replace a worn out wooden conservatory. We chose an aluminium powder coated frame. Installers were speedy an efficient.Jean ProsserReviewed forConservatory
- 18 Oct 2023We were looking to replace an old wooden balustrade and handrail with something more modern, and after speaking to a number of potential suppliers we selected 5 Star. We are over the moon with the results! From initial meeting, through to final installation we were really impressed with the attention to detail and the care employed by everyone on the 5 Star team. We would be very happy to recommend them - a great service, really lovely product and a very competitive price too.Susan MarlowReviewed forGlass Rooms
- 15 Oct 2023From my first phone contact with 5 star windows I found them to be a very professional company. They took great care to get my order right and then executed the job very well. Everyone I meet from the Ross , the sales manager to the surveyor and the fitting team Tim and Tyler were all very helpful and professional, Very happy with a big job (49 windows , 6 dormer window facias and two doors )done to a high standard. Over all a very positive experienceAnne WeirReviewed forDoorsWindows
- 09 Oct 2023Great work from 5 star. They have planned, sought planning permission for, and built a great conservatory extension for us. E were kept well informed throughout and all of the tradespeople were excellent. There were some delays in the completion, which is the only reason not a 5 star, but these were well.communicated to us. Would certainly recommend.Thomas FairmanReviewed forConservatory
- 04 Oct 2023Great ground crew and work quality in what can only be described as awful weather. Conservatory fitting team very efficient and quick, great job. Office staff through the whole process very helpful. All in all an excellent service. ThankyouMr LilleyReviewed forWindows
- 03 Oct 2023Whoever I dealt with at 5star throughout the procedure was always very quick to respond, helpful and efficient. I am very pleased with the end result.Carol BarrettReviewed forDoorsWindows
- 30 Sep 2023Excellent product and service. Fitter arrived on time, was quick, tidy and efficient. Everyone in the company is a pleasure to do business with.Ray PeacockReviewed forWindows
- 26 Sep 2023Once again 5 Star Windows & Conservatories live up to their First Class reputation... We recently contacted 5 Star with regards to a New front door unit. Ross Manser visited us and we discussed the options available for a Palladio composite door... Ross offered great advice and recommended the Kildare door in Agate Grey... The Palladio door is absolutely fantastic and the colour looks marvellous... We have even had people walking by and taking photos of our new front door... My wife and myself are extremely please with the new front door unit and can't recommend 5 Star highly enough... 5 Stars' reputation is second to none...Paul HackettReviewed forDoors
- 22 Sep 2023Would highly recommend, windows & porch are fantastic, the fitters were great & very helpful, worked extremely hard, no concerns, will definitely use againHelen SearsReviewed forPorchesWindows
- 18 Sep 20235 Star came up with the design that we wanted at the price we were happy with. The delivery team were great and the builders, fitters, electrician etc. were all very friendly and professional. We had a few complications along the way, but all were resolved and we are really pleased with the finished results. I would definitely recommend 5 Star if you are looking for a quote for an extension.Chris WoodsReviewed forExtension
- 15 Sep 2023Installers were good guys, came back a couple of times to fix minor snags. Good finish on the windows, made a huge difference to our heating bill too.L RobertsReviewed forWindows
- 15 Sep 2023Very pleased with our new conservatory. The service was very good all the way through from planning, quote to completion. Could always speak to someone if needed. All the craftsmen were very efficient, prompt and friendly.Paul FisherReviewed forConservatory
- 14 Sep 2023The work was carried out in the time we were told it would be completed. The fitters were polite and very efficient. There was a very small problem with one of the panels which the fitters told us about which has been replaced by a very pleasant fitter today so in all we are very pleased with 5star and would use them againElaine BroganReviewed forWindows
- 06 Sep 2023Disappointed that the blinds removed were not replacedRoss MadenReviewed forWindows
- 06 Sep 2023Excellent service from start to finish - very competitive, so pleased.Miss WhitefootReviewed forWindows
- 31 Aug 2023From the first visit by Lyndon I felt I could trust 5 Star to build the orangery that I wanted. There was no hard sell and every detail mattered. I am so pleased with the end result. I was given a schedule of work and work went well apart from a few days delay due to bad weather which, of course, was totally out of anyone's control! This was fibre glassing on the roof which depended on dry weather. I was given a revised schedule of work. The new orangery matches the existing house so well. The workmen were all polite and friendly and cleared up very well when finished. The office staff were always on the end of the phone if I had a query. I would certainly recommend 5 Star.Betty ScottReviewed forOrangery
- 24 Aug 20235star did our bifolds, window and roof pimple, they did what they said they would do, fitting was excellent, fitting team 23 worked hard and left no trace that they had been there other than a great set of doors that need only the slightest touch to open them. . All in all a pleasant experience, and delighted with the service and outcome. Rain or shine they look brilliant!Andy & SallyReviewed forDoorsRooflineWindows
- 23 Aug 2023This is the third time using 5 Star. They are a long established company and do a solid job. The after care is excellent. They are a safe pair of hands and did a great job in replacing doors, windows and a large conservatory roof for me. Very efficient, helpful and trustworthy …. Happy to recommend.Sue GloverReviewed forConservatoryDoorsWindows
- 11 Aug 2023Charlotte & Jason @ 5Star Windows were excellent in sorting out our replacement units. We did have one faulty unit, however they replaced it with no quibble and kept us informed throughout. Richard was also great as always. Thanks all at 5Star. Sarah & Ian from KidderminsterSarah PotterReviewed forWindows
- 08 Aug 2023very polite and tidy workmen well pleased with windowsJohn & Lynn FarrellReviewed forWindows
- 08 Aug 2023We would like thank 5 star for the excellent service they gave us when fitting our new French window and the side window. From the initial visit to their show room at Kidderminster to the completion of the work they carried out we cannot fault them, the whole team from the clerical staff, sales, surveyor and fitter they were all really good at keeping us informed and updated with our order. We would like to thank them all for the service they provided and would have no hesitation in recommending them.Michael & Marcelle BiddlecombeReviewed forWindows
- 07 Aug 2023I would like to congratulate 5 Star for a superb Job on replacing my windows and constructing a new conservatory. From the first meeting with Ross I was impressed with his knowledge and the lack of a hard sell. After the order was placed I was kept informed as to progress by Katie and Kayleigh and the schedule of works they agreed with me was strictly adhered to. As to the work carried out, the quality of the materials and the workmanship was superb. I would particularly like to thank Gavin and his brother for all their hard work in digging the footings, Stuart and Mark for the efficient and professional installation of the windows and construction of the conservatory and the other tradesman for their sterling and professional work. I was also impressed that when a problem was found in two small panes of glass these were replaced within a week. Thankyou for a job well done. I would certainly have no qualms in recommending your company.Paul HopkinsReviewed forConservatory
- 31 Jul 2023First visit was to determine what we needed, second visit was to measure up, third visit to do the work. We are very pleased with the work that was done. We needed replacement double glazing in our conservatory. The work was done quickly and accurately. I will use 5-Star Windows and Conservatories again.Patrick StevensonReviewed forConservatory
- 27 Jul 2023superb advice and service from start to finish with a new front door, really please with it, thank youBrett EmersonReviewed forDoors
- 21 Jul 2023I was impressed by the 5Star website, having decided to renew my old and draughty front door. Aron the representative was very knowledgeable on the full range of products and was able to suggest just what I'd had in mind. I was kept informed all the way through the manufacturing process and the door was fitted on time. Paul was very professional, cleared up when the work was finished and explained about the key system. I am really delighted with my new door and very impressed with 5Star whom I will be very happy to recommend.Mr & Mrs MavorReviewed forDoorsWindows
- 21 Jul 2023The whole experience was fantastic. We wanted to reduce the threshold on our old patio doors and this is what we got with 5 star service. Ben provided a quote with no hard sell and the fitting team were very professional. We had one small issue with a damaged part, but this was fixed very quickly. Would definitely recommend.Nicola FenwickReviewed forDoors
- 17 Jul 2023Had a very positive experience with 5* windows. We've purchased an old cottage that was in desperate need of several of its windows replaced. Our quotation visit was great, the surveyor understood our needs and gave us 3 options of windows that were tailored to match the look and feel of our property while matching existing windows that were staying. We were given estimation of manufacturing time and current install times that were accurate. The fitters that came on site were excellent, polite and friendly and actually offered with with excess render mix they made to patch up some other bits of the property otherwise the mix would be wasted. The fitters were offered drinks and biscuits which they were very appreciative of and in turn were clean, tidy and most importantly did an amazing job. The windows look great and we can't wait to get more done in the near future. We'll recommend this company to anyone. Thank you, great job. 👌Ben WorkmanReviewed forWindows
- 14 Jul 2023The re roofing of our conservatory went exceptionally well. The fitters,electrician and plasterers were all professional the office staff kept us involved from the start to the finish. I would recommend 5 star to anyoneNeil HaywardReviewed forConservatory
- 13 Jul 2023The whole experience was fantastic. We wanted to reduce the threshold on our old patio doors and this is what we got with 5 star service. Ben provided a quote with no hard sell and the fitting team were very professional. We had one small issue with a damaged part, but this was fixed very quickly. Would definitely recommend.Nicola FenwickReviewed forDoors
- 11 Jul 2023We have recently had a new front door fitted from 5 star the sales people were very helpful they came to our home helped choose the door we wanted for our budget,kept us informed about what was happening and a time for the actual fitting Paul turned up on time was very professional cleaned up afterwards and explained everything about the door to my wife.we would highly recommend them and happily purchase from them againTim BuftonReviewed forDoors
- 04 Jul 20235 Star recently fitted a new front door for my 95 year old mum and were outstanding. Everyone we had contact with were so kind and considerate and met all our requests and her needs, makingsure she made the right choice and could open and close the door properly after installation. This included all the sales team, surveyor, fitter and all the phone operators. I cannot rate hem highly enough. Top class personalised servicePenny HackettReviewed forDoors
- 27 Jun 2023Great service from start to finish. To the personal visit to advise and talk through all the different options without pressurising a sale, to the communication and finally the smooth fitting of our new door. Old one taken away, job done in a few hours and no mess. Fab job, highly recommend!Miss LeighReviewed forDoors
- 19 Jun 2023I had my old wooden conservatory replaced with new frames and an ultra frame roof system. All the work was completed in good time and to an excellent standard. The overall finish is superb and I would definitely use the company again for any other work in the future.Chris WilliamsReviewed forSolid Roof
- 19 Jun 2023I have used 5Stars windows for a few years replacing windows when needed. I have always found 5 Stars helpful professional from start to completion. Their engineers are very experienced very pleasant and hard working,. they are very respectful of your home cloths are put down clear all the waste away hoover, its not a chore having them in your home. The office staff are helpful and pleasant when you need any information at any time. Very happy with my windows the results are excellent Thank you ALL the staff at 5 Star..Janet ShuttReviewed forWindows
- 15 Jun 2023The team were professional right from the start,they worked really hard, excellent attention to detail,no mess.We would thoroughly recommend them to everyone.Roger RobertsReviewed forWindows
- 22 May 2023What can I say, the clue is in their name - 5 Star Windows! We just had 5-replacement white Georgian bar windows installed. The process from enquiry to quote to installation was easy, professional and great value. We have previously used 5 Star for a conservatory and a garden room. Always professional, great value and 100% customer focused. I’m a demanding customer and 5 Star always step up.Mr WilliamsReviewed forConservatoryWindows
- 18 May 2023We had a previous, very positive experience with 5 Star last year when they replaced our conservatory roof and windows at the rear of our house. It was therefore a no-brainer to ask them to fit a new Tilt and Turn window at the side of our house which involved builders, electricians, fitters and plasterers. A great experience and I wouldn’t hesitate to use 5 Star again!Justin WinnReviewed forWindows
- 15 May 2023A great service and great product. Paul the installer was very considerate and tidy and worked very hard.Mr & Mrs HewlettReviewed forDoorsWindows
- 15 May 2023Great team of guys, from the grounds men up to the team who build on that. All worked around my commitments for work etc too. 🙏👏👏😎Yvonne CrosbieReviewed forConservatory
- 10 May 2023Replacement conservatory (including new base) anda set of bifolds. All the contractors, surveyors etc arrived when we were told they would. The work was completed on time to our satisfaction and the site was left clean and tidy. This is the second time we have used 5* windows and wouldn't hesitate to use them again.Roy CarvillReviewed forConservatory
- 10 May 2023First class service from ordering to fitting, helpful staff and good communication , good quality product fitted expertly, no mess and quickly done. 5* all roundGlenys EtwellReviewed forWindows
- 10 May 2023My conservatory was started in 6th April and completed on 3rd May. The builders were amazing and completed their part way before schedule! Same for the guys who carried out the glazing and roof! Cannot write this review without mentioning the person who did final clean down and picked up on a few bits he wasn’t happy with and dealt with them. The only reason I deduct a star is that I had to change my fuse box to meet current regulations but only found this out 2 days before builders were due instead of the “dead” 4 months waiting for planning permission. Not sure where blame lies for this. Anyway despite this I feel they live up to their name and deserve to be a name you can trust. Girls in the office were superb and most definitely deserve a mention - THANK YOU!! Also thanks to salesman who went to so much trouble to ensure I had exactly what I wanted and offered advice accordingly.Norma RoesslerReviewed forConservatoryWindows
- 08 May 2023We are extremely pleased with the quality of the windows for the entire house and two doors, fitted by capable and attentive installers. The difference to appearance and warmth of house was immediate. After fitting, one door needed two return visits for adjustments (hence 4 stars), but the firm gave same-day response to my calls and the issue was sorted.Hayward OsborneReviewed forDoorsWindows
- 03 May 2023Couldn’t be happier with our experience - from the initial consultation to the installation itself the whole process of our new door has been really positive. Everyone we dealt with at 5 Star was friendly and knowledgeable, and they even completed the work on a faster time frame than expected. Really highly recommended!Sarah BarnettReviewed forDoors
- 03 May 2023The foundation builders arrived on time. Adrian and his lads were superb. They worked so hard on clay soil.The access to my home is not good. It’s a communal car park…not once did they complain about the distance to the skip. It was an absolute pleasure having them here. The installers were equally brilliant. Thank you Stuart and Mark. Again, no complaints from them about the access. Both teams didn’t make any mess. The quality of the roof and frames are the highest quality I have ever seen. I would not have any reservations about recommending 5 Star. The conservatory has changed my life for the better. Thank you.Michael PitmanReviewed forConservatory
- 03 May 2023I really wanted my window in our new extension to be divided for only 3 sections. None of the other companies who I spoke could do this and each of them been saing impossible -we only can have window in 6 sections. When Mr. Mole arrived I told him what I'm looking for and what is my experience with other companies. He was very determinated to help us. After few calls and consulations he found solutions with window opening inside 🙂 ! This information was like the best early Christmas present 😉 When team arrived for instalation they been on time, very nice and polite. They did FANTASTIC job inside and outside - clean and very professional finish 👌. Window look amazing and I'm very pleased with quality of the item, knowledge and help from sales person, good communication with company and professionalism of instalation team. BIG THANK YOU for everything. JoannaJoanna NagorskaReviewed forWindows
- 26 Apr 2023We had an excellent service from start to finish. no pressure salesman and excellent friendly fitters who were clean and tidy in their work. Would recommend this company.Tom NaughtonReviewed forWindows
- 12 Apr 2023Excellent company to deal with from original phone call to representative coming to my home Constant updates from office To efficient work men upon installation Highly recommendedKathleen WoodReviewed forWindows
- 05 Apr 2023Thus far, I have had a fully glazed patio door and a fully glazed side door installed. As our house is a Georgian cottage, we wanted to maintain the period Georgian features as much as possible. 5 Star Windows & Conservatories were the only company that would provide proper Georgian astrugal bars to both doors as opposed to the horrid fake looking strips that most companies install inside the glazing. The doors are extremely solid and heavy and the gold feature handles and hinges are a cut above and didn't cost any extra. I am extremely happy 5 Star. Their team is extremely professional, friendly and not pushy like other sales companies. We have an entire house full of windows to replace and will definitely be purchasing from 5 Star again.J KauldharReviewed forWindows
- 04 Apr 2023Ordered a new door from 5 star windows, great service from start to finish, kept up to date and very knowledgeable. Managed to see my door before it was fitted as it was in there showroom in Kidderminster! Thanks 5 star I will be recommending you to friends and family.Daniel CooperReviewed forDoors
- 31 Mar 2023I phoned up 5 star windows with an enquiry about replacing my front door. Within a week a salesman came and gave me a quote. The surveyor came and talk the measurements and within a month l had a new front door. They came when they said they would and did a first class job. Would definitely recommend them again myself. There was a slight problem with the door lock but they rectified that very quickly. Thank you. They certainly live up to there name.linda KirbyReviewed forDoors
- 29 Mar 2023We were very pleased with the quality of all work completed on our replacement glass conservatory roof. We were disappointed to find at the end of the project that the interior pelmet was not painted leaning the project for us to finish. I had expected a painted product as shown on all the pictures/models. Every other aspect of the project was completed to a high standard and the trades people were all very professional. We did go back to our salesman about the painting and were told we missed this in the original contract. I’m still not clear on reviewing this where, so for anyone using read the details of te contract more carefully than we did!BrayshawReviewed forConservatoryRoofline
- 27 Mar 2023After the excellent installation of our conservatory and back windows, there was no hesitation when we needed to have the front of the house windows replaced (another excellent installation). The installers also left everything very clean and tidy. You are looked after just as well in after sales as when you are looking to purchase as well, we would highly recommend this Company. Excellent all round - Five Stars!Mr & Mrs HodgsonReviewed forConservatoryWindows
- 15 Mar 2023Friendly and professional team, from the quotation to the surveyor and the fitter. Great communication from the office throughout. Really pleased with our smart new door, thank you.Sarah PurcellReviewed forDoors
- 14 Mar 20235 Star removed our old polycarbonate conservatory roof and fitted a new tiled roof.. excellent service from start to finish. We have had doors and windows fitted by them before and would highly recommend 5 star.Lynn MurrayReviewed forConservatorySolid Roof
- 14 Mar 2023Have used 5 star several times over the years, most recently to replace our back door and some windows in our rental property. Have been perfectly happy with the work done and would use them againMichelle HacheReviewed forDoorsWindows
- 10 Mar 2023The service we received from our initial enquiry to final completion was excellent and very professional. Aron, the Sales Designer, was knowledgeable and helpful throughout, visiting us on three occasions. The sales staff in the showroom in Worcester were also helpful and remembered our names on the three visits we made, whilst Gareth, Molly and Ross (a Director) in Head Office could not have more obliging. There was no hard sell and when we delayed both finalising the details and the final fitting of our new windows, the company could not have been more understanding and helpful. The fitters, Tim and Tyler were very pleasant and professional and have done an excellent job. We have no hesitation in recommending 5 Star Windows to family and friends and will be using them again in the future. Stephen & Kate WilmcoteStephen HawkinsReviewed forWindows
- 02 Mar 2023Last year we chose 5 Star to replace our patio doors and were delighted with the results, so when it came to replacing the back door we went back to 5 Star. Once again the whole process was very smooth with excellent results. We now have a beautiful back door that matches our patio doors. I can’t recommend 5 Star enough.Nina StonemanReviewed forDoors
- 01 Mar 2023Booked us into an earlier slot when space became available. Everyone from the initial salesman, to the customer contact staff were all helpful and the work was done in great time and to a high standard. Very happy with the product and final finish. Would certainly use again.Aaron JenkinsReviewed forSolid Roof
- 23 Feb 2023Our new conservatory looks great and everyone we dealt with at 5 star was polite and professional. The installation was not without its problems from damage caused to internal decoration, incomplete finishing and a damaged window pane that needed to be replaced part of the process. 5 star were quick to remedy the majority of these issues without quarrel. Unfortunately, the installation has now left us with decorating issues that we have to resolve in the adjoining room.J EdwardsReviewed forConservatory
- 23 Feb 2023Excellent service from the initial inquiry through to completion of the job.Peter HarrisReviewed forWindows
Reviews from real customers!
When searching to book a holiday, reading customer reviews helps to make an informed decision. When buying windows, doors, or conservatories in fact for everything we sell it is no different.
We highly value the reviews our customers’ post. We endeavour to always post replies to reviews whenever relevant.
If a customer uses a review to tell us they are unhappy, we make contact and try to resolve issues.

See independent 5 Star reviews...
To save you time searching for 5 Star reviews her are some useful links to some of the biggest review sites…

During COVID our reviews scored lower.
Honesty is the best policy!
It was the most difficult time for the window industry. Staff, customers and suppliers were ill. Supplier deliveries were delayered, lost or missing vital components due to the impact of COVID. Some customers vented their dissatisfaction on delays using their review score.
After COVID a team at 5 Star worked through all poor reviews to insure installations were complete and that there was nothing outstanding.
Please take the COVID period into consideration when reading reviews between March 2020 and December 2021.

Reviews are not always from customers!
If you read the reviews on the different review site listed above you may notice that some reviewers post the same reviews on multiple sites. This only happens with 1 star reviews, when competitors and customers use reviews as a weapon, in an attempt to lower or damage our overall reviews score. If this didn’t happen our reviews scores would be significantly higher.
When reading 1 star reviews please do check on our responses they often give an insight into what really happened.

Relax you are in safe hands!
A really important fact to share with every potential customer, if you do make the decision to instruct 5 Star to carry out an installation for you, it will be our aim from the first time we meet to exceed your expectations and to have a 5/5 review score from you!
Reviews are vital to our success.

Some of our favorite reviews!
“We are over the moon with the results! From initial meeting, through to final installation we were really impressed with the attention to detail and the care employed by everyone on the 5 Star team.”
“Fitter arrived on time, was quick, tidy and efficient. Everyone in the company is a pleasure to do business with.”
“are really pleased with the finished results. I would definitely recommend 5 Star.”
“All in all a pleasant experience, and delighted with the service and outcome.”

Practical Tips for Writing Good Reviews
Please be honest. Reviews should be a fair reflection of your experience, whether it was positive or negative. Avoid exaggerating or downplaying it, and try to provide an impartial assessment of your experience.
Use specific examples and details to support your opinion. Photo’s and videos where the sites allow add real value.
If you want to post damning reviews, why not warn the company first? They might take the action you desire to avoid bad publicity.

What supports 5 Star's real reviews?
- The 5 Star brand was founded in 2002 and has had thousands of fantastic installations with ecstatic customers.
- The photos and videos on our website are our installations.
- We employ skilled service engineers to attend service calls.
- Written 20 year guarantees plus CPA 10 Year Insurance backed guarantees.
- 30 sign written vans for our skilled installation teams and engineers.

Is there anything better than reading reviews?
No, probably not.
However, if you want to see our quality of work, meet some of the team and have a look at the level of professionalism you can expect, then a visit to one of our showrooms is a must.
Both showrooms are open 7 Days a week.

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