CUSTOMER REVIEWS

We pride ourselves on our service and that shows as over 98% of customers would recommend us to their family and friends. Read first-hand reviews of people who’ve improved their homes with 5 Star.
  • 23 May 2022
    Had to replace an old blown double-glazed unit in 1st floor room. Rep visited and measured up, discussed requirements. I found him very knowledgeable and he was very good at explaining the option in some detail (which I wanted). I had been considering triple-glazed, and in the end when for premium quality double glazed - it was lower cost and almost the same insulation properties as triple. The window was installed about 5 weeks after the order was placed. The installation guys were excellent - window was fitted perfectly in 2-3 hours, with most of the work being done from the inside. Great workmanship and very tidy - including removal/disposal of the old window. The new window has been in place for a few weeks now, I'm very happy with it, there's a noticeable noise reduction and there seems to be more light in the room too. Would definitely use 5 star again.
    Ben Goodyear
    Reviewed for
    Windows
  • 22 May 2022
    Excellent service with very helpful advice to go with my property. Efficient workmanship, quick easy clean and done.
    Sian Treece
    Reviewed for
    Doors
  • 19 May 2022
    Initial visit was prompt and clear helpful advice and quote given. Work carried out very efficiently and no mess left. The fitters were very polite and hard working. Very satisfied and highly recommended.
    Lois Lewis
    Reviewed for
    DoorsWindows
  • 19 May 2022
    The windows and doors provided by 5 star definitely exceeded my expectations. Especially the patio window which has transformed the lounge. All through the process the team were polite and efficient and the fitters did a fast and clean job on what was a very wet day Particularly impressed by the after call from a member of the management team. Highly recommend this company
    David Kettle
    Reviewed for
    DoorsWindows
  • 18 May 2022
    Friendly & efficient fitters. Coped with a bay window replacement, overcoming an unexpected problem with the lead capping from the previous installation. Took away old fitments & left the site clean.
    David Pickles
    Reviewed for
    Windows
  • 16 May 2022
    I had upstairs windows at the rear of the house replaced due to the original brown UPVC windows fitted in 1994 had been destroyed by the sun as the back of the house faces south. The windows had been fitted by Staybright who no longer exist, I am hoping the new windows are better quality UPVC, they have a bigger air gap so should have better thermal insulation and the frames are sturdier. The fitters did a good job with no mess and I did not need to do any decorative repairs. The whole process went to the timescales given and communication from 5 STAR was good.
    Paul Dakin
    Reviewed for
    Windows
  • 11 May 2022
    Had a new front door and new sash windows fitted in 4 rooms, all done quickly and efficiently by the fitting team who made sure to clean up the mess afterwards and did a good job of patching up the bits of damage caused when removing the old windows. Only criticisms are that the initial fitting date was a couple of months later after the survey than I was originally led to expect, and there was an arch window to go over the door that wasn't ready at the same time as everything else and there was a wait of several more weeks for that final bit of work to be finished.
    Graham Beesley
    Reviewed for
    DoorsWindows
  • 10 May 2022
    We had 5 Star replace a dated UPVC conservatory with a very modern looking Orangery and they did an excellent job from start to finish from both a build and administration perspective. Thoroughly recommend them.
    David Walker
    Reviewed for
    Orangery
  • 09 May 2022
    5Stars customer service and support was outstanding throughout - the speed and quality of email and telephone responses, in and out of normal working hours, was a delight. Outstanding quality of workmanship and exquisite finishing. Definitely 5 Star rating.
    Steve Liggitt
    Reviewed for
    DoorsRooflineWindows
  • 01 May 2022
    A professional company from the visit of the initial representative, followed by the surveyor. The backroom staff for keeping us up to date with the delivery schedule which happened far sooner than we anticipated. The fitter was on time, he was very polite and friendly, extremely tidy and completed a very satisfactory installation. I have no hesitation in recommending this company.
    Brian Thompson
    Reviewed for
    Windows
  • 30 Apr 2022
    The Sales person cemented our decision to choose 5Star, very professional and approachable. Surveyor was thorough and gave good advice. Admin team 100% brilliant communication. Fitters confident and worked quickly. Couple of errors/accident with panes. These were dealt with and recified. It is evident that customer care is important to the Company. ( 1 pane in our bathroom now refitted upsidedown - which wasnt noticed on completion, its not very obvious, if we use 5Star in the future perhaps it can be rectified then? This fitter though is an asset to 5Star he was kind,helpful and worked really hard. Thank you, we have had compliments on how nice our windows look.
    Irena Sowinska
    Reviewed for
    Windows
  • 30 Apr 2022
    We have recently had to get two upstairs windows replaced that was causing mould and drafts, 5 star went trough our options clearly and explained the workings of the windows we chose, was expecting our windows to be done in June but we are in April and they have managed to get them out and fitted already, very happy with the quality, we could only afford the upstairs two but will definitely be having 5 star out when we decide to get some more changed, thank you
    Michael Bloy
    Reviewed for
    Windows
  • 29 Apr 2022
    replacement of old wooden framed double-glazed was done very smoothly and quickly.All rubbish was removed and everything left clean and tidy
    Fred MATTHEWS
    Reviewed for
    Windows
  • 29 Apr 2022
    Two windows installed, one half way over a lean-to greenhouse. A problem to which the installation team applied a lot of thought and a complete success. Team were thorough and left the site probably cleaner than when they arrived.
    John Crabbe
    Reviewed for
    Windows
  • 28 Apr 2022
    I was very happy from start to finish. The salesman was on time and gave clear information. He kept in touch and processed my order. The 2 men that installed my windows arrived early and got straight to work. They were friendly and did a great job. Would highly recommend the complete service.
    Heather Cooper
    Reviewed for
    Windows
  • 19 Apr 2022
    From the begining of the design right through to completion, we were very impressed with every member of the team. Always polite, friendly and efficent. Nothing was too much trouble for them. We are extreemly pleased with the conservatory. Would highly recommend 5 Star Windows
    Mr & Mrs S Burke
    Reviewed for
    Conservatory
  • 31 Mar 2022
    We have received just what we had hoped for.The project was to replace ageing wooden cladding on the top storey of a three storey house, plus a new window. The quality of the work was first class and has definitely improved the look of our property along with eradicating any future need for painting in years to come. The reason for only 4 stars is simple. Everything carried out by 5 Star was of the highest standard from start to finish. Just a small problem with scaffolding, which was resolved amicably prevented 5 stars. All of the staff at 5 Star were very professional and courteous with particular mention to the fitting team. A definite recommend.
    Stanley Hooper
    Reviewed for
    Windows
  • 30 Mar 2022
    We had a sliding patio door installed which included taking out half a wall to fit it in. A big and messy job but done to a good standard and the doors look great. Lots of nice comments on them so far! 
    Zoe Loveridge
    Reviewed for
    Doors
  • 30 Mar 2022
    5 Star converted the roof of our conservatory, installing a Guardian Roof. The service was excellent. Coordination of installers and other trades was very efficient. We now have use of the conservatory during both winter and summer. We are extremely satisfied with the service, installation and finished product.
    Kevin & Heather Pigott
    Reviewed for
    Conservatory
  • 19 Mar 2022
    Appearance of window is excellent. Well made ,fitters were efficient and new what they were doing Overall a very good job we are very pleased with
    Richard Harris
    Reviewed for
    Windows
  • 17 Mar 2022
    The salesman gave us lots of information with respect to the quality of the windows, he ensured that we had his contact details and was available to answer any questions we had. His service ensured your company got the order.  The surveyor made sure we were happy with the type of windows we had ordered.  The fitters were very clean and tidy and did an excellent job. 
    David Giles
    Reviewed for
    Windows
  • 16 Mar 2022
    Our windows were fitted a week earlier than expected, the fitters were excellent, very clean and tidy and very hard working. We are very pleased with the result and would recommend 5 Star as a company to everyone
    Linda Mottram
    Reviewed for
    Windows
  • 15 Mar 2022
    Quick installation of 5 windows and a door, very friendly team. A couple of minor issues to be resolved but was great as they didn’t ask for full payment until it was sorted. Guys who came to resolve the issues were brilliant, customer service received from all fitters was excellent even though they had to return 3 times fully explained the situation and got on the phone to rectify whilst at the property.  The windows are great quality and a noticeable difference to heat retention in the house 
    Samantha Davey
    Reviewed for
    DoorsWindows
  • 13 Mar 2022
    From the initial visit of the member of the sales team right through to the installer leaving us with a new front door, our installation was dealt with efficiently, expertly and with no fuss at all. 5 Star may not be the cheapest firm out there fitting doors, but the materials they use are top-notch and the workmanship and attention to detail in our installation was impeccable. 5 Star had been recommended to us by a family member, and, based on that recommendation, we contracted them to build a conservatory on our house, which was completed last year. That, too, was an excellent job. We knew what to expect of 5 Star, and they certainly met our expectations.
    Trevor Taylor
    Reviewed for
    Doors
  • 08 Mar 2022
    Really good service. Pleased so far. Only one man came to do job. Very windy day, heavy doors. Would have expected 2 men. Bit worried that worker and / or doors would get damaged.
    Judy Jones
    Reviewed for
    Doors
  • 03 Mar 2022
    Did greatjob
    John C Watson
    Reviewed for
    Windows
  • 01 Mar 2022
    Absolutely delighted with our new conservatory. It was delivered on time and looks amazing. The project management team were excellent and all work was completed within the timescales advised. The best thing about it is that we now have a fantastic new living space. Brilliant - I'm so pleased...!
    Tracey Duffy
    Reviewed for
    Conservatory
  • 28 Feb 2022
    Whole process was seamless, from ordering to installation. Very professional and friendly.
    Peter Dickenson
    Reviewed for
    Doors
  • 25 Feb 2022
    The whole process was very smooth and the fitting team went above and beyond, even noticing a problem with our front door (which had not been fitted by 5 Star) and staying on to fix it themselves! I would certainly use the company again and the windows look and feel fabulous.
    Stephen and Helen Wyer
    Reviewed for
    Windows
  • 21 Feb 2022
    We were looking for a new front door, living in Kidderminter and we thought we would give 5 Star Windows a try. Well we had excellent service from start to finish by all the staff envolved with our order and insulation. The guilty of the door was excellent and with the five thedead locks very secure. The fitter who fitted our done a excellent job, very tidy and cleaned his mess up as he went along.
    Martin Starr
    Reviewed for
    Doors
  • 21 Feb 2022
    I love our new front door. The door was installed on time. Unfortunately, we also ordered some cladding and lighting for the area under our car port. This has now been completed but 2 months after the front door even though we were advised that both pieces of work would be finished around the same time. Despite this, the front door and cladding looks amazing so I am very pleased. Hence the 4 star review.
    Tracey Duffy
    Reviewed for
    Doors
  • 11 Feb 2022
    Despite problems due to delays with the covid problems my porch was finished just before Christmas. The personnle I dealt with were easy to get on with. A good reason to choose 5 Star is the way they handled the required permissions, from Severn Trent as well as the planning permission.
    Peter Dale
    Reviewed for
    Porches
  • 08 Feb 2022
    So easy to arrange. Sales rep visited with brochures. We chose the new door. The engineer then did a site inspection confirming measurements and our wishes. The fitter came at 9 am, removed the old front door and side windows , installed the new one . All finished and cleaned up by 12.30! Very straightforward . No hitches or problems. No redecoration needed. Lovely new double glazed white soundproof, windproof door.
    Peter Baird
    Reviewed for
    Doors
  • 08 Feb 2022
    Fitter was on time, friendly. He worked quickly and efficiently. I was VERY pleased with the end result. He explained several things about the workings of the new doors and how best to clean them. The old doors were taken away and the area left clean and tidy. Thank you
    Helen Bourne
    Reviewed for
    Doors
  • 07 Feb 2022
    The job was to replace two large sliding doors with double glazed replacements. When the job was finished the fitters pointed out that there was a two foot crack in the one door glass and they told me that they thought that that we would not want to pay for them, to which I agreed. However we were then chased for payment later that day and again the following day relatively aggressively. We then heard very little and we were not at all impressed with the way the company had dealt with this problem. Finally we did get a visit from a senior manager, Damian, who apologised profusely he and restored our faith in the company. We have now placed two further orders with the company and are hopeful that the experience will be much better.
    JOHN TURTON
    Reviewed for
    Doors
  • 01 Feb 2022
    From the sales lady that came around to show us samples and take measurements, to admin, time-keeping, communication, workmanship and the product - what a pleasure. Everyone was helpful, keeping us in the loop. The work done done neatly and timeously. They delivered exactly what they advertise.
    Hilary Jordaan
    Reviewed for
    Porches
  • 30 Jan 2022
    Really pleased with the finished conservatory, spending lots of time in there already and its still January! Good quality, very professional work from start to finish. 
    Mr Walter Common
    Reviewed for
    Conservatory
  • 24 Jan 2022
    As always very pleasant surveyor and the window fitter. Old window removed cleanly with no damage to surrounding wall and plaster and outside rendering. New window exactly as ordered was inserted and fixed and the whole job was first class. Does the job we ordered it for the room is now much warmer and the frame much easier to look after, no more painting.
    m.w.brown
    Reviewed for
    Windows
  • 24 Jan 2022
    We recently had new French windows fitted. The whole process went about as smoothly as could be hoped, and the job was completed in less than a working day. The fitter was pleasant and assiduous and very competent, and checked we were satisfied before he left. The doors themselves are excellent and as described, and a huge improvement on the previous ones.
    DJP O’Keeffe
    Reviewed for
    Doors
  • 22 Jan 2022
    Contract agreed June 2021 but completion not until January 2022. We can understand some of the delays due to the pandemic. All the tradesmen were very efficient, friendly and polite and very hard working not stopping for breaks during the day. We are very pleased with the quality of the conservatory and the locking systems and the new patio door to the lounge.
    Terence & Margaret Holland
    Reviewed for
    Conservatory
  • 22 Jan 2022
    Overall we are very pleased with our new garden room and with the quality of its materials and installation.  The workmen were polite and punctual, cleaned  up at the end of each day and were always ready to answer our questions.  The office staff at 5 Star kept us well informed of what was happening at times when we encountered glitches, e.g. because of delays arising from staff self-isolating or shortages of materials and they were quick to deal with any issues on which we needed clarification.  Our only complaint was that the first electricians who came did a very poor job, leaving the electrics in an unsafe state.  However, when we reported this to 5 Star they took immediate action: they arranged for another electrician to come out the next day (a Saturday when he did not usually work) and all the necessary remedial work was carried out on the following Monday.  Having previously been badly let down by another local firm we were reluctant to hope for too much but when we contacted 5 Star we felt we were in safe and efficient hands and would be very happy to recommend them.
    Claire Walker and Mary Lismore
    Reviewed for
    DoorsExtensionRooflineSolid RoofWindows
  • 13 Jan 2022
    FIXER CAME ON THE DAY PLANNED AND FITTED THE UNITS AND MADE A GOOD JOB. HE WAS VERY GOOD AND POLITE, AND CAME TO OUR BUNGALOW EARLIER THAN THE TIME GIVEN. GREAT.
    J KILLWORTH
    Reviewed for
    Doors
  • 04 Jan 2022
    We had a back door and 2 windows fitted. The fitters were very helpful and considerate. The service was wonderful, would strongly recommend!
    H Field
    Reviewed for
    DoorsWindows
  • 26 Dec 2021
    5 Star recently replaed my large lounge window. The work was carried out carefully and efficiently, with the fittrs taking great care to restore the surrounds perfectly.
    Murdo White
    Reviewed for
    Windows
  • 22 Dec 2021
    Arrived on time, replaced the old door for new and made a very good job of the installation. The new door looks great and no mess left behind, all in all we are very happy. The only niggle was the 5 star sign I found screwed to my fence without permission.
    Andy Muskin
    Reviewed for
    Doors
  • 20 Dec 2021
    Recently used 5-Star to install a new side door into our garage. Very pleasant fitter arrived on time and did an excellent job of fitting. Door and locking mechanism appears to be of very high quality.
    Richard Adams
    Reviewed for
    Doors
  • 18 Dec 2021
    5 Star replaced my front door and updated my Roofline and guttering. The team who came to carry out the installation were very professional, helpful and polite at all times, despite having to overcome a few unexpected issues. They were hard working and took pride in their work, ensuring everything was left tidy on completion. The end product has greatly enhanced my property and I am very pleased with it.
    Gwendolen Capper
    Reviewed for
    DoorsRoofline
  • 15 Dec 2021
    5 Star replaced my crumbling open porch with an enclosed porch but left the roof in tact as requested. They also included a sliding window in the design, once again at my request, despite not usually supplying that type of window. There were a couple of delays but I was kept informed and promptly given alternative dates. The two fitters were exceptional and worked without breaks each day. They were friendly and informative and tidied up well after each days work. I cannot fault the service I’ve received from 5Star.
    Suzy Cox
    Reviewed for
    Porches
  • 26 Nov 2021
    Happy with the outcome. All staff were patient with our numerous changes from original order. Installation was efficient. All detritus was removed. Would have given 5 stars but only first 10yrs of the guarantee include labour, yrs 11-20, parts only.
    Barry Gardner
    Reviewed for
    DoorsPorches
  • 23 Nov 2021
    From start to finish everybody involved was very helpful @ professional. Very pleased with the installation.
    David Carleton
    Reviewed for
    Doors
  • 19 Nov 2021
    Delighted with the installation of my new front porch doors & side panels. The suggested design was exactly what we had in mind & adds a good balance to the front of our property. The staff who we dealt with were polite, prompt when calling & knowledgable about the product range. I wanted to carry out part of the work myself, & 5🔯 we’re happy to carry out their part without issue. The installation was slightly delayed but we were kept informed & given an alternative date for the install. On the day of installation, the fitter carried out the work very well, the detail & skill were second to none & I consider myself a difficult person to please. All in all great job, reasonable price, well executed. Well done 5🔯
    David Ledger
    Reviewed for
    Porches
  • 15 Nov 2021
    Excellent service. Excellent product.  Very clean installation.  Courteous and helpful staff.
    Charles Lamont
    Reviewed for
    Windows
  • 15 Nov 2021
    We purchased a lovely new front door from 5 Star and from the first visit by the salesman were impressed with the professional yet friendly approach of everyone concerned. Everything was explained in easy to understand language and I didn't feel pressurised to buy at any stage. Having placed the order everything happened in a very orderly way with people turning up when expected, being uniformly polite and friendly. I was also impressed by the written comms and always felt that I knew what I was paying for and what to expect when. The installation went ahead earlier than planned and was completed expertly and with no mess. We have been very impressed with the whole experience and wouldn't hesitate to recommend 5 Star.
    Kay Heyman
    Reviewed for
    Doors
  • 13 Nov 2021
    A recommendation from my neighbour prompted my using 5-star and from initial contact, through survey, quotation and installation the experience was first class. Would both use again and recommend to others. Thank you.
    Don Gatehouse
    Reviewed for
    Doors
  • 10 Nov 2021
    The fitters worked solid each day from Tuesday to Friday with no breaks. They both are a great asset to your company and as such should be rewarded accordingly.
    Graham Paul Brown
    Reviewed for
    Doors
  • 08 Nov 2021
    I was given good sales advice before choosing the right type of conservatory roof materials, at the budget that I had agreed to, and their price promise was indeed honoured within the 90 day price hold period following the issue of the quotation letter. There was a delay before installation, but not an unreasonable one under the current uncertain economic circumstances, and an installation programme was agreed, this did in fact change but not massively, you need to allow 1-2 weeks from start date to completion. The contractors carried out the work in a professional and friendly manner, my only recommendation would be to ask 5 Star to ensure contractors advise you by text / phone call of their approximate arrival time in advance, so you can ensure you are at home. Overall, I would recommend 5 Star as a reputable company, and I am pleased with the new construction in my home.
    Andrew Howkins
    Reviewed for
    Conservatory
  • 05 Nov 2021
    I had used 5 Star Windows previously and was impressed with the service so, when I needed a new front door, I obtained a quotation. The Designer was very thorough in his approach and gave plenty of information for me to make an informed decision. The Surveyor was equally diligent and keen to ensure I understood each option and feature chosen. The day of installation came around quicker than expected and it was completed without a hitch; our fitter made sure every detail was attended to and a very high standard of finish was achieved. Having used 5 Star Windows before, and recommended them to neighbours, I would have no hesitation in doing so again.
    Julie Williams
    Reviewed for
    Doors
  • 05 Nov 2021
    5 Star have just finished our build (November 2021) and we are delighted with the Conservatory. Feel its right to mention that the 5 Star tradesman were very easy to work alongside and delivered quality excellence. Although our holidays clashed with the final fitting schedule we were all able to set a timed plan that was executed perfectly. The sales process was trouble free and the fact that different design options could be superimposed on to our TV screen was massively useful in establishing the favoured design v cost options.
    Alan Lynes
    Reviewed for
    Conservatory
  • 04 Nov 2021
    The services was excellent and the windows and doors are even better. The staff that installed them were very professional and friendly. Would highly recommend 5 star windows 
    Carl Taylor
    Reviewed for
    DoorsWindows
  • 03 Nov 2021
    From the initial quote to the final installation, communication was very good. During the quote we were given lots of options and everything was explained well. The door looked exactly as we had imagined, if not better. A very well built, good looking back door. The fitter was pleasant and tidy. Only downside was that there was a piece missing from the hinge and the fitter did not spot this, but this was sent out in the post quickly and easily fitted by myself. Would definitely use again.
    Mr Glaze
    Reviewed for
    Doors
  • 23 Oct 2021
    This is the second time I have used 5 Star Windows and in the intervening 12 years the same standards of quality, service and aftercare are clearly still in place. The replacing of two exterior wooden doors on my garage and office extension and one rotten wooden window in the garage with new 5 Star products went smoothly and I'm delighted with the result. The installation of the cladding on the roof of the garage and office provided more challenges but I was thoroughly involved in the discussions of how to proceed and the installation team were careful to ensure I would be happy with the end result. They were polite to my elderly neighbour when they needed to be on his property and cleaned up every scrap of rubbish. I have deducted one star only becuase the cladding installation was tricky, combining a single brick garage wall with a double brick office extension and a stepped roofline, and I feel more communication between the site surveyor, myself and the installation team would have been better before work commenced. This does not detract from the end result though and I am delighted with the finish and security I now have for my outbuildings.
    Mrs Walton
    Reviewed for
    DoorsRooflineWindows
  • 21 Oct 2021
    Installation service excellent and we have had previously a conservatory, windows and now guttering and drainage installed by 5-star so pleased with the work carried out.  Only slight issue on this one we did not know when the fitters were coming to erect scaffolding and to carry out the work. In fairness this was not essential as everything was outside so work could progress but would have been helpful.
    Michael Speed
    Reviewed for
    Roofline
  • 30 Sep 2021
    Recently 5 Star windows supplied and fitted three exterior doors at a reasonable cost. All three doors were fitted in one day to a high standard by a fitter and his assistant. Everything about the process was explained to me and when the fitters departed they left everywhere clean and tidy. The doors are of excellent quality and are fitted with top of the range locks. I am very pleased with the results and recommend 5 Star Windows to anyone.
    Terence Davis
    Reviewed for
    Doors
  • 29 Sep 2021
    We needed a new back door after ours was in a poor state, we tried 5 star windows since a showroom was nearby and the service was friendly and quick. The door was installed quickly and to a high standard and we are very happy with the result. I know who to see when we need any other work done from now on.
    Thomas Martin
    Reviewed for
    Doors
  • 28 Sep 2021
    We were very pleased with this installation from start to finish. The salesman took a lot of trouble to discuss the various options with us and prepared computer diagrams which were very helpful. The time between ordering and installation was as agreed at the time of ordering and the installation was clean and efficient. We are delighted with the result.
    Brinley Phillips
    Reviewed for
    Windows
  • 27 Sep 2021
    We cannot thank 5 Star enough for their service, advice, products and installation, which are superb. We had a new side door and window installed to our garage. With our garage being a composite concrete construction a number of companies said they couldn't help us but 5 Star came out, looked at the works required and produced a plan to make it work. All the checks they carried out were fantastic and we cannot fault the guy who came to install the products. He was so professional and happy to talk through with us what he was doing etc. Thank you so much 5 Star for a very robust product which makes our garage so much more secure and for achieving what others couldn't. Would highly recommend and will certainly return should I require any more doors and windows.
    Jessica Williams
    Reviewed for
    DoorsWindows
  • 25 Sep 2021
    The measure of a Company is tied to how it deals with issues and there were many issues during the project to replace our doors, windows, guttering and cladding, all of which the 5star team did their best to overcome. Admittedly, many of the problems were caused by supply chain issues , staffing shortages and the COVID environment. 5-star were impacted by these issues which led to too many delays and obvious communication issues/processes  internally. That said, we are very happy with the end result and it was worth the angst.  Sometimes difficult to get to the right person . Overall, I am satisfied and would recommend 5-star against the ‘here today, gone tomorrow’ firms.
    paul yeomans
    Reviewed for
    DoorsRooflineWindows
  • 23 Sep 2021
    To have our patio doors replaced from some rickety old and broken aluminium sliding doors to a modern smooth opening set of bi-folds was ensured to be  worlds different in anyones eyes, but the efficacy and detail of 5 Star’s team has given our lounge, if not our house, a much need update. Every step from concept to completion was well communicated and explained fully. We love our new doors! Thank you.
    Andrew Grant-Parkes
    Reviewed for
    Doors
  • 14 Sep 2021
    This was a replacement roof on an existing conservatory, replacing polycarbonate with glass. As with this type of project things are likely to be more difficult than starting fresh. The original glass panels were not quite correct but there was no hesitation in replacing them and adjusting the roof pattern to suit our requirements. This was done at a time when getting glass was difficult due to the pandemic so we are very grateful to 5 Star for sorting this out for us. Fitters and service were efficient and friendly.
    Sue Murray
    Reviewed for
    Conservatory
  • 08 Sep 2021
    The product is good but the installation was a nightmare. After being told the installation was complete it took a further four hours work by a company fitter before missing parts were fitted and the roof was waterproof.
    Janet marks
    Reviewed for
    Conservatory
  • 08 Sep 2021
    This is the second time I have had 5-star windows fitted. On each occasion was impressed by the quality of the product. The windows open and shut easily. The attention to detail was impressive. I have triple glazing on my windows, and have always had difficulty with the old windows when unlocking and opening the windows as the central bar of the triple glazing obscures the central bar of the double glazing. This was not a problem for your fitter as he moved the central bar slightly off-centre, and now opening and shutting the windows is a joy. The fitters did a good job and were very tidy. Altogether very pleased with my purchase.
    stroma lennox
    Reviewed for
    DoorsWindows
  • 18 Aug 2021
    Having decided to use a local company to replace our porch and various windows which had condensation in the glass panels we called 5 Star in Kidderminster, the Worcester showroom was shut during the Covid pandemic. The salesperson arrived promptly at the appointed time and was extremely helpful advising on the best way to deal with our various problems. Once our order had been manufactured, which was quite quick considering the lockdown situation, the fitters took 2 days to complete the job. They were prompt, friendly and did an exemplary job providing additional trims and filling pre-existing cracks to give the job a smart finish. There were some post fitting snags but these were sorted out very quickly. Throughout the whole process the communication with the office was excellent and timetables were largely adhered to. The entire job was conceived and completed during the Covid pandemic and within its various restrictions. I would certainly recommend 5 Star to anyone.
    Chris Luckham
    Reviewed for
    PorchesWindows
  • 17 Aug 2021
    From start to finish everyone we dealt with from 5star were friendly, helpful, and did what they promised - what more could you ask! Their surveyor listened to what we wanted and came up with solutions. On the arranged day the fitters turned up on time and installed two doors(one a double door) and very large windows in about 5 hours of hard work. They protected our parquet floors as promised and cleared up leaving the area spotless. In addition they carefully rerouted tv and satellite cables (which had gone through the old wooden frames) through a brick leaving the plastic frame undisturbed. The windows and doors look great and are a huge improvement on the old single glazed wooden ones dating from 1960. We were recommended 5star by an acquaintance and we are very happy to second that recommendation!
    John Kingston
    Reviewed for
    DoorsWindows
  • 16 Aug 2021
    Overall very pleased with the result. Project did however take longer than anticipated due to manufacturing / scheduling issues and hot temperatures which adversely affected the plastering. Great friendly team from all those we had dealings with. Also manged to incorporate bespoke LED lighting which was not part of the standard offering. Would happily recommend & use their services again.
    Simon Clarke
    Reviewed for
    Solid Roof
  • 05 Aug 2021
    Just had our windows installed by...
    Sharon O'Brian
    Reviewed for
    Windows

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