Every week 5 Star receive letters of satisfaction. In fact people who choose us are often so pleased with their purchase and the unbeatable value for money, they do not hesitate to recommend us to family and friends. Have a look through a small selection of reviews we have received recently.
Very happy with Five Star, having obtained quotes from the two major national competitors we preferred to stay with a local firm who provided very competitive quotes for comparable quality.
Very pleased with our new door, communication with ourselves regarding fitting date was not the best as luckily a family member works for the company and was carrying out the work for us otherwise we wouldn’t have known that they had changed the fitting date to the following day than has been discussed. Good quality product and excellent fitting service
From first to last they are all wonderfull and very professional. They are called five star and they are.
Excellent fitter who was very pleasant. Very pleased with my new door.
Absolutely thrilled - fabulous doors.
Very efficient, cleaned up after themselves.
All the work and pricing was excellent. The finished product is to a high standard. We have no complaints in this regard. Our hesitancy is purely around the office processes and the degree to which the sales and admin process is joined up. I suspect that this could be dramatically improved with not too much effort. All this said the end result is great.
this was back in Autumn 2015, but we forgot to do this review at the time; everything is still good at May 2018
Excellent work and helpful staff. Fitting date had to be changed because the fitter was unwell but otherwise no problems.
Excellent from beginning of the process to the end.
We are very pleased with the work installed and the workmen involved who left everything tidy and clean a very good job all round.
Very happy with the product and the service. The staff were extremely hardworking and carried out the work to a high standard.We would be happy to use the company again in the future.
Very happy with my new composite door. Never felt I was being awkward while tweeking my initial design brief. Adjusted quotes were sent promptly and communication was quick and hassle free be it via telephone or email. Will definately use again in the future when the windows we inherited when we moved in require replacing.
We chose 5 star because we have had a conservatory/ doors fitted by them, and have always been pleased with the product + customer service.
Very professional fitting team. Job well done.
Good presentation and good fitting by pleasant staff.
Always friendly and professional to deal with. Always happy tò correct any problems.
Everything about this project went smoothly - everyone I came into contact with was friendly and knowledgeable about their products and how these would best fit my requirements. The installation went very smoothly and I am extremely pleased with the end result!
Excellent I will be happy to reccomend 5 star.
Very pleased with job. Excellent quality products. Nice friendly & efficient workforce. Would recommend.
A replacement roof to our conservatory was required, your sales agent and architect between them created just what we wanted. A few weeks two of your fitters came and started the work but due adverse weather conditions had stop. Later in the month three of your fitters turned up and completed the fitting in 1 day and of which we are extremely greatful and pleased with there work. Many thanks to all involved.
We have recommended you to our friends and they are booked to have a garden room fitted in April 2018. Excellent service at all times, thank you - it’s made a brilliant difference to our family life and we are really enjoying the room.
very pleased in process of ordering a front door staff paul and fitter garston very pleased with
Excellent product and service
10 Star product & services at affordable prices.
Excellent service & customer care
As can be seen from questions answered below "Excellent"
Very good when Trevor finished it
It has been a year since we had our new windows and door fitted, and we couldn't be happier! The whole process starting with my first visit to the showroom through to quotation and subsequent installation was a pleasure. The showroom staff, our project estimator and the project manager were always polite, professional and respectful. The installation team were obviously very experienced and highly skilled with a high level of workmanship. The small amount of building work done by their building partners before we were able to have our daughters bedroom window fitted was of an incredibly high standard. The products themselves are superb, they look amazing, and we have lost count of how many people have complimented us on our new front door!.... and it almost goes without saying that the energy savings the new installation has afforded us speaks for iteslf. Overall, we are very pleased, and will be using them again for a further project.
Very impressed with all aspects of 5 Stars work - fitters brilliant.
I am pleased with the finished product
Excellent job all round
Fantastic - from planning to completion - I didn't think customer service to this standard and existed any longer but I'm happy to report it certainly does at 5 Star Conservatories, nothing was too much trouble, thank you so much!
Very happy with service. Have used 5 Star before and happy to recommend.
Efficient installation team, very friendly and tidy and a pleasure to have in your home.
We are very pleased with the final result which was an extension with a conventional tiled roof rather than a traditional conservatory. We found 5 Star Windows and Conservatories a very pleasant company to deal with. All of the staff were friendly and polite.
Second item I had installed from 5 star, speaks for itself.
Very pleased with my doors. The company was very helpful and patient in my choosing the doors. I'm delighted with the outcome.
You were the only company that had a particular product we were looking for.
Have used company before and had a very good job done so it was easy to ask them again when I moved house.
Very impressed and satisfied
Very quickly installed courteous workmen - tidy and competent.
Fitters were brilliant - on time, quick, efficient, + extremely tidy. Would definitely use them again.
Having used 5 Star Windows before, we knew that the service and quality of workmanship was excellent. We asked 2 other companies but in the end we chose 5 Star on previous work,etc, no disrespect to the other companies who had taken part.
First class service excellent workmanship of the fitter was brilliant 100%
excellent from start to finish... staff were helpful and courteous... fitters did a great job and were very easy to have around the place... quick response to slight leak after fitting... and the glass house is stunning... in all, couldn't be better :)
The whole experience from going into the superb Kidderminster showroom, through salesman, engineer and fitters, was an utterly professional service. At the same time everybody involved was friendly, helpful and informative. Thoroughly pleased and impressed with 5 Star Windows.
Another excellent experience will be using again.
Excellent service & product from start to finish. Very pleased with outcome.
Very good work done work men were excellent
Thank the two men who did the windows on my house, a very good job.
Excellent service +products. Would highly recommend.
Excellent service all round.
Overall we are very happy with the work carried out by 5 Star. The tradesmen were all hard working and polite and left the place tidy. There were a couple of snags but they were promptly sorted out. We LOVE our orangery, it's made a huge difference to our lifestyle. Thanks.
Very pleased with quality and appearance of product also excellent job done by fitters with everything left clean and tidy.
pleased with quality and service
Doors are exactly what we ordered, fitted in hours and look superb!
Very pleased with product
Excellent from start to finish. Very pleased with the products and the service.
Job well done , Thank You
Great product, very happy with insulation.
I would recommend any body to deal with this excellent firm.
The installation process was amazing - in spite of heavy rain on the first day + high temperatures on the second! Thank you
Excellent, professional service + product.
The whole team were polite and helpful.
We were delighted with the finished product.
from start to finish very impressed a pleasure to deal with 5star,windows fitted a day earlier than expected,and fitters were first class,no mess at all and everything taken away.
This is the second time I have used 5 Star Windows and have been impressed by every aspect of this excellent firm. Well done and thank you.
thanks to all the staff at 5 star involved in our installation, we are very happy with our new windows and doors, the front door is the best improvement and has made such a difference to our home. We have had plenty of compliments on our door and would recommend 5 star to any of our family and friends. Thank you for a job well done.
Above and beyond an exceptional, professional service from our initial enquiry to the finished product. Exceptional standards + employees!
Excellent service throughout- one small glitch resolved quickly.
We are very happy with all the work that has been carried out, excellent high standard. Looks better than we imagined. A big thank you.
It is a perfect fit. Every query I had was addressed. Where things were below five stars, this was addressed to five star level hence I have rated everything five star.They could not have done a better job.
Another job well done
Very pleased with product installers excellent.
A very professional company with high standards of workmanship.
In a word - Stunning!
Very good service and products.
Staff arrive when expected, advise their programme and carry out the work to a high level. The experience was positive and the after sales service is at the same high level.
This was quite a significant change to our house and we were very nervous on how we went about making this happen Alan at 5 Star Kidderminster put our minds at rest very early on with a clear plan and price of what we required with a lot of flexibilty in what they could do for us. When the building work began the guys were great and were hard working, this was done quite quickly and we waited a short time for delivery of windows, doors, roof and fittings which had to be measured for correct fit, again once they arrived they were put up quickly and professionally, then electrical and plastering was all done to a high standard Overall a first class job with just a few tweaks which they were happy to sort out. I would say using 5 Star is a no risk option as their experts are on hand to guide you through any issues which you naturally have with a large build of this kind. We had confidence in them and they delivered, it looks first class. thank you
Excellent service, excellent product.
I am pleased with my windows and doors and I would recommend 5 Star to my friends and family.
2nd time used both times punctual and very tidy workmanship. Good company to deal with
Very efficient from start to finish. Fair on pricing. Considerate and tidy during installation, Very pleased.
We could not fault the fabulous job provided by 5Star Windows, From the initial consultation with Pete Stone to the profession fitting service provided by Gaston and Mason. We had no worries from the day they started until the final day,the job was carefully done by friendly helpful punctual gentlemen and we are thrilled with the results..5*****Thank You!;))
Thank you. We are so pleased with the orangery. Everyone at 5star was so helpful and listened well to our needs.
The guys that came (Fitting team 8) were great. Fast, friendly & went extra mile to make job even better. My neighbour wants to replace thei conservatory and will recommend.
Very pleased with product from start to finish everything + everyone was very professional. Thank You
Product very good. Installation to a high standard. Very pleased.
The website for submitting a review is dreadful. After 15 minutes trying to find how and where I gave up.
The main reason we have chosen 5 Star because there was no “ pressure sales “ when visiting the showroom and at the initial home visit by Mark the sales representative and the price was competitive. The grand workers (Richard and his colleague) were polite and did a thorough job. The installers were very competent and happy to accommodate our special request, i.e. changing and fitting different size of dog flaps. In overall the full experience with this company was very pleasant and definitely lived up to their name 5 STAR.
Good product. Matched originals very well. Had to chase company as remedial work not recorded. Some mastic filling poor or missed. Otherwise satisfied with work.
The staff at 5 star were helpful from the begging of the process to installation. They spent time with me answering any questions and kept me informed all the time. I would be happy to recommend them to anyone in the future. The men who installed my window and door were lovely and did an excellent job and left my property clean and tidy.
Excellent customer service from start to finish. I would highly recommend 5 Star Windows & Conservatories
First class service, will be using them again soon!
Lyndon was my advisor and he was extremely helpful without any pushy sales technique. Very prompt replying my many questions by email and text. Extremely patient going through the design and again when I visited the showroom. All staff I met in the showroom were very polite, helpful and made me feel as if they genuinely wanted to help and valued my custom. Many thanks to 5 Star - your personal touch makes all the difference
The sales person who visited my home was extremely professional and polite and also very friendly. He explained everything to me in great detail. The fitters were very pleasant and did a first class job.!! Could not fault them. They also left everywhere spotlessly clean. I would recommend this company to anyone without reservation. Overall above my expectations.
We were very impressed with five star from their initial first visit right up to the finish of our conservatory. We were particularly impressed with all of our contact with Mark who checked everything was what we were expecting and took care of any issues straight away. The tradesmen they used were very friendly and completed the work to a very high standard. We were particularly impressed with Richard and Lee who completed the initial groundwork and brick laying and the electrician Sam, all of whom were extremely polite and hard working throughout their time with us. The plasterers also did a very good job and completed the job quickly. Every step of the way we were involved in the decision making and were fully informed of what would happen next. We are extremely pleased with our new room and cant wait to start using it.
Very pleased with our new conservatory and the se vice f on 5 Star. We do however wish the workmen had protected our quarry tile floor whilst they worked. It was open to the elements and was scuffed and scratched from the work debris and their work boots. We continue to try to polish out the marks.
Very good service
We've had all our windows, two doors, very good quality, service superb.
Overall an excellent experience
The new windows,3 of which were in the front make the bungalow look more upmarket. Some neighbours have already said how much nicer they look. Cleaning up after could have been better.
Very happy with goods installation and personal attention.
Fitting date discrepancy but resolved satisfactory.
Brilliant service from start to finish. Lots of comments as to how good doors look.
Very happy with product
I can really say how pleased i am with 5 Star. This is the second job they have done for me and I would most certainly ask 5 Star again.
This is the second window we've had fitted by 5 Star, a bit more complicated than the first. They carried out a very neat job and carefully avoided any damage to the tiles on the inside. They fitted extra trim on the outside to provide a perfect finish. The fitters involved me in the exact final placement of the window w.r.t. to the sill. We're very happy with the result.
From the sales rep to final completion date 5 Star were fantastic with advice,ideas and would listen to our requirement during the construction of our Orangery and Windows.All the trades people they used were polite tidy and professional at all times Nothing was too much for them to explain to you what they were doing and why. I would definitely recommend 5 Star to any of my friends and family,in fact I already have. Thankyou 5 Star for a pleasant and easy build.
Sun Room I have used 5 Star before they can be relied on to do a first class job. This they did.
We are very happy with the service provided to us. Thank you
first class from start to finish,sales rep was professional with a good knowledge of his product with no pressure to sign there and then, workmen were prompt tidy and efficient,1 slight problem with a glass unit was resolved with no dramas within a couple of days,would wholeheartedly recommend 5 Star Windows to anyone without reservation
Excellent service from start to finish.
Asmall project following new windows and doors some years ago so we went back to 5*. Pleasant and helpful to deal with, and competitive on price.
Pleased with service + product
From the moment we decided to embark on new windows a quick visit & chat with 5 Star Windows & Conservatories made our decision to go with them, without even thinking about shopping around. The showroom staff were great, the products exceptional & upon the day of fitting all our positive thoughts were confirmed. The fitting team were prompt, professional & genuinely nice guys that I had no reservations about letting them work in my home. I was that impressed after they left & I realised I didn't even have to clean after them, I made a point of going back to the showroom just to tell them my positive thoughts about my experience. If you want a quality product, exceptional service & great value you need look no further than 5 Star, which is my rating of them too.
Excellent and professional. Work from initial contract to completion.
Very pleased with results. My old patio door was replaced by fresh doors and an opening side window which was important to me. A specially commissioned round window was also made and proves to be a great improvement on the old single glazed unit. I have not experienced any condensation since on this window, and the cloakroom feels much warmer.
I was recommended by a colleague and was not disappointed - excellent product and service.
The whole process from quotation visit to the installation was performed with complete professionalism. There were no hassles at all! Special mentions to Trevor and Tom, the installers they were punctual, polite, tidy and extremely hardworking. Many thanks
This was a fairly straight forward window installation with leaded panes. The designer contacted me to give me options and e-mailed me images of the design which I found very useful. The fitters arrived exactly on time and completed the job efficiently and tidily. They gave me a good run-down on how to look after the window and made sure I was happy with everything. On the basis of a job well done I'm getting another window fitted. I have no hesitation in recommending 5Star.
A brilliant company to deal with. Always friendly, professional and polite. So glad we were recommended to use you, w will most certainly be r commanding you to others.
Clear and consise very pleased with all aspects of staff and quality
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