CUSTOMER REVIEWS

We pride ourselves on our service and that shows as over 98% of customers would recommend us to their family and friends. Read first-hand reviews of people who’ve improved their homes with 5 Star.

Extracts from the reviews below...

“really pleased with the finished results. I would definitely recommend 5 Star”

“made a huge difference to our heating bill”         “I felt I could trust 5 Star”        “We would like thank 5 star for the excellent service”        “Thankyou for a job well done”        “The re roofing of our conservatory went exceptionally well”        “5 Star recently fitted a new front door for my 95 year old mum and were outstanding”        “they worked really hard, excellent attention to detail, no mess”

  • 01 Mar 2024
    A great service from start to finish, the salesman was open and honest showing us the full range of windows, he did not push items we did not want and offered us alternatives that were a good price. The surveyor was professional and double checked everything, noting a couple of additional items we required having done. The fitters were on time and worked hard keeping disruption to a minimum. The aftersales are dealing with a cracked unit and have supplied a date for fitting. I'm very impressed with the company.
    Alan Savage
    Reviewed for
    Windows
  • 01 Mar 2024
    I used the flexi fit service and I cannot fault the service I received. The door is perfect and was fitted in a timely and professional manner
    Kim Matthews
    Reviewed for
    DoorsWindows
  • 23 Feb 2024
    I liked the fact the salesperson was not pushy at all, so decided to go with 5 star windows after reading the good reviews. The communication was great from start to finish. I had 9 windows and a lintel put in. The two chaps H and Dan were great at what they did, and worked well as a team. They turned up early and did a great job, could not fault them and their work with 30 years of experience behind them. I would recommend 5 star windows for a stress free window installation
    Rennu Baint
    Reviewed for
    Windows
  • 14 Feb 2024
    The fact that over the past few years we have used 5 Star products on three separate occasions speaks for itself. We are delighted with our new front door - visitors often comment on how good it looks . Replacing our poly-carbonate conservatory roof with glass has transformed the space into something we can use all year round - and we can now hear ourselves think when it is raining! Our new picture window was an excellent choice. The company representatives have always been helpful in advising over making the most appropriate choices. The installers are polite and professional, and have always arrived promptly at the agreed date and timer. The after-sales service is excellent.
    Philip Seaton
    Reviewed for
    ConservatoryDoorsWindows
  • 09 Feb 2024
    We’ve had several UPVC windows fitted, in different properties over the years. None have reached the standard of quality of the product and professionalism of all the people that we came in contact with during and before the installation.
    Phil Fideo
    Reviewed for
    Windows
  • 09 Feb 2024
    We had a new front door fitted. We received excellent service from our initial visit to find our style and colours to the completed installation. Very pleased with the door and the service we got. Definitely recommended.
    Richard Watling
    Reviewed for
    Doors
  • 08 Feb 2024
    Good products and happy with pricing and the service provided.
    Usha Alluri
    Reviewed for
    DoorsPorches
  • 06 Feb 2024
    From Salesman who visited me to installation I cannot find any fault with your 5 Star company that also includes costs quality calls and e mails from the office ladies . The two installers were polite and informed me at all times and left no mess , 5 stars to them also
    Patricia Ringer
    Reviewed for
    DoorsWindows
  • 06 Feb 2024
    We bought our new home and was looking around to see the best offer in changing our windows. By luck, we came across 5 Star and it was the best decision. Our new windows look amazing and really improved the look of our home. Will definitely use them again in the future. Great service and pricing
    Shahan Chowdhury
    Reviewed for
    Windows
  • 06 Feb 2024
    5-Star Windows made the whole process of upgrading our conservatory roof very easy. The initial sales visit was relaxed and informative with no pressure to make an immediate decision. Once we signed-up, the installation process moved into gear like a well-oiled machine. The installation team was very professional and had a great work-ethic, completing the initial replacement work in a single day. The follow on trades were equally superb and we are delighted by the end result. Highly recommended.
    Ian Lynch
    Reviewed for
    Solid Roof
  • 06 Feb 2024
    Just wanted to say a big thank you to Gary Stone who helped me with my windows. I have been wanting new windows for a few years now but didnt make the leap as I was very apprehensive about the whole process. This was mainly due to feeling uncomfortable with meeting sales people with traditional aggressive double glazing sales techniques. As soon as I met Gary, I knew I was in good hands, and his experience and warm manner helped me choose 5 star for my windows. The installation process was seamless and Andy and his team were fabulous- again the experience and workmanship shone through. The aftercare team were amazing, very responsive and I felt looked after throughout the process. My windows look outstanding and Im so pleased with the results.The 20 year guarantee is very reassuring for a pinicky customer like myself. I would definitely recommend Gary and Andy who are assets to 5 star windows.
    Shazia Tabusam
    Reviewed for
    Windows
  • 05 Feb 2024
    We had a glass roof conservatory which we had replaced for a solid roof in the pursuit of a more energy efficient option. The service was seamless and excellent from day one and we know have a conservatory we now use daily as a cosy living room, with some lovely spotlights on dimmer. We're very pleased and can't recommend 5 Star enough.
    Susan Pais
    Reviewed for
    Glass Rooms
  • 01 Feb 2024
    '5star Windows have completed two projects at my property, (bespoke aluminium Crittall style French windows and a large aluminium gable fronted extension). There were issues along the way and so completion took longer than anticipated but the outcome was well worth the wait. The 5star staff assigned to my projects were amazing (special thanks to Chris Hatton) When snagging issues occurred they persevered until they were sure I was 100% happy. This company still feels like a family run independent where the customer truly matters, The biggest recommendation I can give is to say that I hope to have more windows from them this year'
    Mrs Gallagher
    Reviewed for
    Windows
  • 29 Jan 2024
    We checked out a number of local installers and found 5 Star patio door the best suited to our needs. We arranged an installation date and the fitters duly arrived. we are very satisfied with our patio door.
    Mike Homfray
    Reviewed for
    Doors
  • 25 Jan 2024
    From the beginning this home roofing improvement was very well managed by an Operations administrator. Stage by stage the right people at the right time efficiently progressed the development. The trades differed but were all first-class and regular inspections ensured the promised product was 5 star.
    Bill Jobson
    Reviewed for
    Conservatory
  • 16 Jan 2024
    I would recommend 5 star windows, happy with the products & service they provided
    Anita Lycett
    Reviewed for
    Windows
  • 16 Jan 2024
    We had our windows replaced just over six months ago and we were waiting for the below freezing weather spells to arrive, before making a final assessment. Well, we are impressed our central heating usuage has reduced by nearly 20% and the temperature drop overnight, with the heating off, has reduced by some 3 degrees centigrade. We had three of our largest windows replaced with triple glazed units and are convinced this has mainly contributed to the effiiency gains. The installtion team did an excellent job and all the staff contacted provided an excellent and professional service. We would highly recommend 5 Star Windows. Thanks for a great job.
    John Wright
    Reviewed for
    Windows
  • 10 Jan 2024
    The window and door we had fitted was very good. The work men was very good and tidy I geve them both a pat on the back. The staff was on the phone to see if we was happy with the work I like that. Thank you.
    Mr Leach
    Reviewed for
    DoorsWindows
  • 10 Jan 2024
    From our initial telephone enquiry to completion of our beautiful orangery, it has been a truly pleasurable experience dealing with this company. The design team worked patiently with us throughout to ensure that our final choice met our quite specific and demanding wishes. The highly professional installation team displayed a commendable work ethic throughout. My wife and I are absolutely delighted with our orangery which replaced a tired conservatory. The finished product has exceeded our high expectations. Without the slightest hesitation we are pleased to award top marks to 5 Star Conservatories and give them the highest possible recommendation.
    Jerry Wilmot
    Reviewed for
    Orangery
  • 10 Jan 2024
    Excellent service from installation team at 5star
    Phill Perks!
    Reviewed for
    Windows
  • 10 Jan 2024
    A effortless experience from start to finish. No pushy sales, no overselling or obligation, just extensive knowledge and advice to ensure we were fully informed and received what we wanted with a variety of options to suit our budget and style. We highly recommend 5 Star Windows and would definitely use them again.
    Sarah Wildblood
    Reviewed for
    DoorsWindows
  • 10 Jan 2024
    Fantastic service and very quick in fitting our windows very happy.
    Tom Mee
    Reviewed for
    Windows
  • 28 Nov 2023
    As with any major purchase we put a great deal of planning and thought into our new conservatory and put the same care into choosing the Company to convert our dream into reality, 5 Star Windows. Our conservatory was completed in February of this year and I decided to write my review to include the after sales experience which was so important to me.  After hesitating over whether we would get full use out of the conservatory, I now spend as much time as I can sat in it and it has my become sanctuary over the last few months. The build itself had its stressful moments during planning and construction but as sit here this morning I know it was worth it. The after sales has been excellent and I am happy to give 5 star windows an excellent 5 star rating. Thank you to all the Team involved.
    Heather Burgess
    Reviewed for
    Conservatory
  • 28 Nov 2023
    It was just by chance that we discovered 5 Star Windows and Conservatories when we visited a local garden centre and they were doing a promotion.We asked them to give us a quote to replace all our windows and the back door.Right from the start when Jim came out to give us a quote they were thorough,professional and helpful.The surveyor was quick and accurate.The whole installation took three days.The fitters friendly they never stopped working and tidied up after themselves.Our new windows look lovely and we are so pleased with them.We would definitely recommend 5Star to anyone
    Marion Holdsworth
    Reviewed for
    DoorsWindows
  • 28 Nov 2023
    Highly recommend 5 Star from the design phase through to the build and installation, they were very supportive and knowledgeable and have completed the job to an extremely high standard. Absolutely delighted with my extension and couldn't fault a thing. Highly recommended!
    Amy Chinn
    Reviewed for
    Extension
  • 24 Nov 2023
    Great service all round and your lads did a brilliant job.
    George Roper
    Reviewed for
    Windows
  • 24 Nov 2023
    We recently had all front windows replaced. The quality of the windows was superb and all in all the service we received was professional from start to finish. We would totally recommend 5 star to everyone
    Roy Birmingham
    Reviewed for
    Windows
  • 24 Nov 2023
    Perfect from start to finish. The roof lantern and fitting provided by 5 Star is outstanding, top quality service and product. I highly recommend them.
    James Banks
    Reviewed for
    Skylights
  • 21 Nov 2023
    Excellent service. Faulty window (not previously supplied by 5 Star Windows) was measured and assessed by engineer. Order placement was easy. Replacement window was supplied and fitted on the agreed date and at the agreed time. No mess. Highly recommended.
    Richard Wear
    Reviewed for
    Windows
  • 20 Nov 2023
    I wanted a new front door to replace an old one that had been on my property for 20 years and after looking at various online reviews I decided to pop into the Kidderminster showroom to have a look at a door I had seen on the 5 star facebook page. As soon as I entered the showroom I was greeted by a lady who showed me the door I had come to see and also some alternatives. I knew straight away this was the company I was going to use for my job. I made an appointment for an adviser to visit my home and discuss further. After this visit I had made my mind up and I was definitely settled on having a new Palladio door. The process was an easy one from there onwards. A surveyor came and finalised measurements and details and a few weeks later Paul arrived to fit my new door. He did a brilliant job and the door was fitted without issues. The door looks great and I am so pleased with the quality of the door and also the way in which the process was handled from beginning to end. I would recommend 5 Star Windows to anyone looking for windows, doors and conservatories etc and would not hesitate to use again in the future. Thank you.
    John Parkes
    Reviewed for
    Doors
  • 15 Nov 2023
    5 Star provides an excellent individual service with a professional finish and attitude. Thank you.
    Sean Chadwick
    Reviewed for
    Doors
  • 15 Nov 2023
    Very professional and conscientious staff. The whole process was very smooth and straightforward. Highly recommended 👌
    Mike Fowler
    Reviewed for
    Windows
  • 09 Nov 2023
    We would highly recommend 5 Star as the service was professional and the windows and doors made to a very high quality. Absolutely thrilled with the work as it has totally transformed our house 
    Robert Whitehouse
    Reviewed for
    DoorsWindows
  • 08 Nov 2023
    The service I received from day one when I received the quote, the surveyor, and finally the fitting has been excellent. I have been kept informed throughout of dates and times, and the fitters were top class and their attention to detail and finish was exceptional.
    Ann Evans
    Reviewed for
    Windows
  • 06 Nov 2023
    Just had our conservatory roof replaced can't fault the service. Our fitters Mark and Stuart were punctual worked hard and did a super job. Keith the electrician equally so. P Jones the plasterers also. Our experience would certainly be Five Star.
    Mr & Mrs Pugh
    Reviewed for
    DoorsWindows
  • 24 Oct 2023
    Had a new front door fitted. Excellent service, from the initial visit, the survey and the fitting. The fitter was very friendly and polite and he expertly fitted the door quickly and to a high quality. I would thoroughly recommend 5*.
    Greg Gibbons
    Reviewed for
    Doors
  • 24 Oct 2023
    Very happy with the conservatory. Built to replace a worn out wooden conservatory. We chose an aluminium powder coated frame. Installers were speedy an efficient.
    Jean Prosser
    Reviewed for
    Conservatory
  • 18 Oct 2023
    We were looking to replace an old wooden balustrade and handrail with something more modern, and after speaking to a number of potential suppliers we selected 5 Star. We are over the moon with the results! From initial meeting, through to final installation we were really impressed with the attention to detail and the care employed by everyone on the 5 Star team. We would be very happy to recommend them - a great service, really lovely product and a very competitive price too.
    Susan Marlow
    Reviewed for
    Glass Rooms
  • 15 Oct 2023
    From my first phone contact with 5 star windows I found them to be a very professional company. They took great care to get my order right and then executed the job very well. Everyone I meet from the Ross , the sales manager to the surveyor and the fitting team Tim and Tyler were all very helpful and professional, Very happy with a big job (49 windows , 6 dormer window facias and two doors )done to a high standard. Over all a very positive experience
    Anne Weir
    Reviewed for
    DoorsWindows
  • 09 Oct 2023
    Great work from 5 star. They have planned, sought planning permission for, and built a great conservatory extension for us. E were kept well informed throughout and all of the tradespeople were excellent. There were some delays in the completion, which is the only reason not a 5 star, but these were well.communicated to us. Would certainly recommend.
    Thomas Fairman
    Reviewed for
    Conservatory
  • 04 Oct 2023
    Great ground crew and work quality in what can only be described as awful weather. Conservatory fitting team very efficient and quick, great job. Office staff through the whole process very helpful. All in all an excellent service. Thankyou
    Mr Lilley
    Reviewed for
    Windows
  • 03 Oct 2023
    Whoever I dealt with at 5star throughout the procedure was always very quick to respond, helpful and efficient.  I am very pleased with the end result.
    Carol Barrett
    Reviewed for
    DoorsWindows
  • 30 Sep 2023
    Excellent product and service. Fitter arrived on time, was quick, tidy and efficient. Everyone in the company is a pleasure to do business with.
    Ray Peacock
    Reviewed for
    Windows
  • 26 Sep 2023
    Once again 5 Star Windows & Conservatories live up to their First Class reputation... We recently contacted 5 Star with regards to a New front door unit. Ross Manser visited us and we discussed the options available for a Palladio composite door... Ross offered great advice and recommended the Kildare door in Agate Grey... The Palladio door is absolutely fantastic and the colour looks marvellous... We have even had people walking by and taking photos of our new front door... My wife and myself are extremely please with the new front door unit and can't recommend 5 Star highly enough... 5 Stars' reputation is second to none...
    Paul Hackett
    Reviewed for
    Doors
  • 22 Sep 2023
    Would highly recommend, windows & porch are fantastic, the fitters were great & very helpful, worked extremely hard, no concerns, will definitely use again 
    Helen Sears
    Reviewed for
    PorchesWindows
  • 18 Sep 2023
    5 Star came up with the design that we wanted at the price we were happy with. The delivery team were great and the builders, fitters, electrician etc. were all very friendly and professional. We had a few complications along the way, but all were resolved and we are really pleased with the finished results. I would definitely recommend 5 Star if you are looking for a quote for an extension.
    Chris Woods
    Reviewed for
    Extension
  • 15 Sep 2023
    Installers were good guys, came back a couple of times to fix minor snags. Good finish on the windows, made a huge difference to our heating bill too.
    L Roberts
    Reviewed for
    Windows
  • 15 Sep 2023
    Very pleased with our new conservatory. The service was very good all the way through from planning, quote to completion. Could always speak to someone if needed. All the craftsmen were very efficient, prompt and friendly.
    Paul Fisher
    Reviewed for
    Conservatory
  • 14 Sep 2023
    The work was carried out in the time we were told it would be completed. The fitters were polite and very efficient. There was a very small problem with one of the panels which the fitters told us about which has been replaced by a very pleasant fitter today so in all we are very pleased with 5star and would use them again
    Elaine Brogan
    Reviewed for
    Windows
  • 06 Sep 2023
    Disappointed  that the blinds removed were not replaced
    Ross Maden
    Reviewed for
    Windows
  • 06 Sep 2023
    Excellent service from start to finish - very competitive, so pleased.
    Miss Whitefoot
    Reviewed for
    Windows
  • 31 Aug 2023
    From the first visit by Lyndon I felt I could trust 5 Star to build the orangery that I wanted. There was no hard sell and every detail mattered. I am so pleased with the end result. I was given a schedule of work and work went well apart from a few days delay due to bad weather which, of course, was totally out of anyone's control!  This was fibre glassing on the roof which depended on dry weather. I was given a revised schedule of work. The new orangery matches the existing house so well. The workmen were all polite and friendly and cleared up very well when finished.  The office staff were always on the end of the phone if I had a query. I would certainly recommend 5 Star.
    Betty Scott
    Reviewed for
    Orangery
  • 24 Aug 2023
    5star did our bifolds, window and roof pimple, they did what they said they would do, fitting was excellent, fitting team 23 worked hard and left no trace that they had been there other than a great set of doors that need only the slightest touch to open them. . All in all a pleasant experience, and delighted with the service and outcome. Rain or shine they look brilliant!
    Andy & Sally
    Reviewed for
    DoorsRooflineWindows
  • 23 Aug 2023
    This is the third time using 5 Star.  They are a long established company and do a solid job.   The after care is excellent.   They are a safe pair of hands and did a great job in replacing doors, windows and a large conservatory roof for me.   Very efficient, helpful and trustworthy …. Happy to recommend.
    Sue Glover
    Reviewed for
    ConservatoryDoorsWindows
  • 11 Aug 2023
    Charlotte & Jason @ 5Star Windows were excellent in sorting out our replacement units. We did have one faulty unit, however they replaced it with no quibble and kept us informed throughout. Richard was also great as always. Thanks all at 5Star. Sarah & Ian from Kidderminster
    Sarah Potter
    Reviewed for
    Windows
  • 08 Aug 2023
    very polite and tidy workmen well pleased with windows
    John & Lynn Farrell
    Reviewed for
    Windows
  • 08 Aug 2023
    We would like thank 5 star for the excellent service they gave us when fitting our new French window and the side window. From the initial visit to their show room at Kidderminster to the completion of the work they carried out we cannot fault them, the whole team from the clerical staff, sales, surveyor and fitter they were all really good at keeping us informed and updated with our order. We would like to thank them all for the service they provided and would have no hesitation in recommending them.
    Michael & Marcelle Biddlecombe
    Reviewed for
    Windows
  • 07 Aug 2023
    I would like to congratulate 5 Star for a superb Job on replacing my windows and constructing a new conservatory. From the first meeting with Ross I was impressed with his knowledge and the lack of a hard sell. After the order was placed I was kept informed as to progress by Katie and Kayleigh and the schedule of works they agreed with me was strictly adhered to. As to the work carried out, the quality of the materials and the workmanship was superb. I would particularly like to thank Gavin and his brother for all their hard work in digging the footings, Stuart and Mark for the efficient and professional installation of the windows and construction of the conservatory and the other tradesman for their sterling and professional work. I was also impressed that when a problem was found in two small panes of glass these were replaced within a week. Thankyou for a job well done. I would certainly have no qualms in recommending your company.
    Paul Hopkins
    Reviewed for
    Conservatory
  • 31 Jul 2023
    First visit was to determine what we needed, second visit was to measure up, third visit to do the work. We are very pleased with the work that was done. We needed replacement double glazing in our conservatory. The work was done quickly and accurately. I will use 5-Star Windows and Conservatories again.
    Patrick Stevenson
    Reviewed for
    Conservatory
  • 27 Jul 2023
    superb advice and service from start to finish with a new front door, really please with it, thank you
    Brett Emerson
    Reviewed for
    Doors
  • 21 Jul 2023
    I was impressed by the 5Star website, having decided to renew my old and draughty front door. Aron the representative was very knowledgeable on the full range of products and was able to suggest just what I'd had in mind. I was kept informed all the way through the manufacturing process and the door was fitted on time. Paul was very professional, cleared up when the work was finished and explained about the key system. I am really delighted with my new door and very impressed with 5Star whom I will be very happy to recommend.
    Mr & Mrs Mavor
    Reviewed for
    DoorsWindows
  • 21 Jul 2023
    The whole experience was fantastic. We wanted to reduce the threshold on our old patio doors and this is what we got with 5 star service. Ben provided a quote with no hard sell and the fitting team were very professional. We had one small issue with a damaged part, but this was fixed very quickly. Would definitely recommend.
    Nicola Fenwick
    Reviewed for
    Doors
  • 17 Jul 2023
    Had a very positive experience with 5* windows. We've purchased an old cottage that was in desperate need of several of its windows replaced. Our quotation visit was great, the surveyor understood our needs and gave us 3 options of windows that were tailored to match the look and feel of our property while matching existing windows that were staying. We were given estimation of manufacturing time and current install times that were accurate. The fitters that came on site were excellent, polite and friendly and actually offered with with excess render mix they made to patch up some other bits of the property otherwise the mix would be wasted. The fitters were offered drinks and biscuits which they were very appreciative of and in turn were clean, tidy and most importantly did an amazing job. The windows look great and we can't wait to get more done in the near future. We'll recommend this company to anyone. Thank you, great job. 👌
    Ben Workman
    Reviewed for
    Windows
  • 14 Jul 2023
    The re roofing of our conservatory went exceptionally well. The fitters,electrician and plasterers were all professional  the office staff kept us involved from the start to the finish. I would recommend 5 star to anyone 
    Neil Hayward
    Reviewed for
    Conservatory
  • 13 Jul 2023
    The whole experience was fantastic. We wanted to reduce the threshold on our old patio doors and this is what we got with 5 star service. Ben provided a quote with no hard sell and the fitting team were very professional. We had one small issue with a damaged part, but this was fixed very quickly. Would definitely recommend.
    Nicola Fenwick
    Reviewed for
    Doors
  • 11 Jul 2023
    We have recently had a new front door fitted from 5 star the sales people were very helpful they came to our home helped choose the door we wanted for our budget,kept us informed about what was happening and a time for the actual fitting Paul turned up on time was very professional cleaned up afterwards and explained everything about the door to my wife.we would highly recommend them and happily purchase from them again
    Tim Bufton
    Reviewed for
    Doors
  • 04 Jul 2023
    5 Star recently fitted a new front door for my 95 year old mum and were outstanding. Everyone we had contact with were so kind and considerate and met all our requests and her needs, makingsure she made the right choice and could open and close the door properly after installation. This included all the sales team, surveyor, fitter and all the phone operators. I cannot rate hem highly enough. Top class personalised service
    Penny Hackett
    Reviewed for
    Doors
  • 27 Jun 2023
    Great service from start to finish. To the personal visit to advise and talk through all the different options without pressurising a sale, to the communication and finally the smooth fitting of our new door. Old one taken away, job done in a few hours and no mess. Fab job, highly recommend!
    Miss Leigh
    Reviewed for
    Doors
  • 19 Jun 2023
    I had my old wooden conservatory replaced with new frames and an ultra frame roof system. All the work was completed in good time and to an excellent standard. The overall finish is superb and I would definitely use the company again for any other work in the future.
    Chris Williams
    Reviewed for
    Solid Roof
  • 19 Jun 2023
    I have used 5Stars windows for a few years replacing windows when needed. I have always found 5 Stars helpful professional from start to completion. Their engineers are very experienced very pleasant and hard working,. they are very respectful of your home cloths are put down clear all the waste away hoover, its not a chore having them in your home. The office staff are helpful and pleasant when you need any information at any time. Very happy with my windows the results are excellent Thank you ALL the staff at 5 Star..
    Janet Shutt
    Reviewed for
    Windows
  • 15 Jun 2023
    The team were professional right from the start,they worked really hard, excellent attention to detail,no mess.We would thoroughly recommend them to everyone.
    Roger Roberts
    Reviewed for
    Windows
  • 22 May 2023
    What can I say, the clue is in their name - 5 Star Windows! We just had 5-replacement white Georgian bar windows installed. The process from enquiry to quote to installation was easy, professional and great value. We have previously used 5 Star for a conservatory and a garden room. Always professional, great value and 100% customer focused. I’m a demanding customer and 5 Star always step up.
    Mr Williams
    Reviewed for
    ConservatoryWindows
  • 18 May 2023
    We had a previous, very positive experience with 5 Star last year when they replaced our conservatory roof and windows at the rear of our house. It was therefore a no-brainer to ask them to fit a new Tilt and Turn window at the side of our house which involved builders, electricians, fitters and plasterers. A great experience and I wouldn’t hesitate to use 5 Star again!
    Justin Winn
    Reviewed for
    Windows
  • 15 May 2023
    A great service and great product. Paul the installer was very considerate and tidy and worked very hard.
    Mr & Mrs Hewlett
    Reviewed for
    DoorsWindows
  • 15 May 2023
    Great team of guys, from the grounds men up to the team who build on that. All worked around my commitments for work etc too. 🙏👏👏😎
    Yvonne Crosbie
    Reviewed for
    Conservatory

Reviews from real customers!

When searching to book a holiday, reading customer reviews helps to make an informed decision. When buying windows, doors, or conservatories in fact for everything we sell it is no different.

We highly value the reviews our customers’ post. We endeavour to always post replies to reviews whenever relevant.

If a customer uses a review to tell us they are unhappy, we make contact and try to resolve issues.

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To save you time searching for 5 Star reviews her are some useful links to some of the biggest review sites…

A couple on a sofa reading about our Introduce a friend scheme.

During COVID our reviews scored lower.

Honesty is the best policy!

It was the most difficult time for the window industry. Staff, customers and suppliers were ill. Supplier deliveries were delayered, lost or missing vital components due to the impact of COVID.  Some customers vented their dissatisfaction on delays using their review score.

After COVID a team at 5 Star worked through all poor reviews to insure installations were complete and that there was nothing outstanding.

Please take the COVID period into consideration when reading reviews between March 2020 and December 2021.

Reviews are not always from customers!

If you read the reviews on the different review site listed above you may notice that some reviewers post the same reviews on multiple sites. This only happens with 1 star reviews, when competitors and customers use reviews as a weapon, in an attempt to lower or damage our overall reviews score. If this didn’t happen our reviews scores would be significantly higher.

When reading 1 star reviews please do check on our responses they often give an insight into what really happened.

5 Star Showroom

Relax you are in safe hands!

A really important fact to share with every potential customer, if you do make the decision to instruct 5 Star to carry out an installation for you, it will be our aim from the first time we meet to exceed your expectations and to have a 5/5 review score from you!

Reviews are vital to our success.

Passion Spas from 5 Star

Some of our favorite reviews!

“We are over the moon with the results! From initial meeting, through to final installation we were really impressed with the attention to detail and the care employed by everyone on the 5 Star team.”

“Fitter arrived on time, was quick, tidy and efficient. Everyone in the company is a pleasure to do business with.”

“are really pleased with the finished results. I would definitely recommend 5 Star.”

“All in all a pleasant experience, and delighted with the service and outcome.”

5 Star Guarantee

Practical Tips for Writing Good Reviews

Please be honest. Reviews should be a fair reflection of your experience, whether it was positive or negative. Avoid exaggerating or downplaying it, and try to provide an impartial assessment of your experience.

Use specific examples and details to support your opinion. Photo’s and videos where the sites allow add real value.

If you want to post damning reviews, why not warn the company first? They might take the action you desire to avoid bad publicity.

Residence UPVC Windows

What supports 5 Star's real reviews?

  • The 5 Star brand was founded in 2002 and has had thousands of fantastic installations with ecstatic customers.
  • The photos and videos on our website are our installations.
  • We employ skilled service engineers to attend service calls.
  • Written 20 year guarantees plus CPA 10 Year Insurance backed guarantees.
  • 30 sign written vans for our skilled installation teams and engineers.
5 Star Windows fitting double glazing in Herefordshire

Is there anything better than reading reviews?

No, probably not.

However, if you want to see our quality of work, meet some of the team and have a look at the level of professionalism you can expect, then a visit to one of our showrooms is a must.

Both showrooms are open 7 Days a week.

Kidderminster Showroom.

Worcester Showroom.

 

Showrooms with people walking around the window, door and conservatory displays.

READ OUR REVIEWS? NOW REQUEST YOUR FREE QUOTE

Simply fill in your details for your free, no obligation quotation, and click “Get Quote”

Want to speak with an Advisor? Give us a call on 01562 60800

Our friendly team will be pleased to help with any questions you may have.