FREQUENTLY ASKED QUESTIONS

5 Star has done its best to answer some of the roof-related questions that you may have ahead of buying one.
How do I decide between a tiled roof and glass roof?

We can’t give you a definitive answer to that just because we would firstly need to know how you want to use the room and what budget you have available. The direction it faces will also be a factor. If you want a light-filled space and a pleasing garden view, the solar control glazing in the roof will give you that and help with temperature control.

It’s only natural to want to use your extension as much and as often as possible, which is when a solid tiled roof will come into the reckoning. Capable of accommodating full length glass panels or Velux windows, it can be a hybrid of a solid and glass roofing system.

It may be worth having a conversation with a 5 Star advisor to decide if a tiled roof or glass roof is the right option.

Replacement Tiled Roof Conservatory
Will the window frames need replacing too?

While getting a new conservatory roof organised, it could be worth also upgrading your conservatory frames to make them as energy efficient as the new covering. You want guaranteed comfort and a new roof with new frames will give you that.

It wouldn’t seem to make much sense to invest in a new thermally efficient roof and stick with your old draughty frames, as they will counteract its performance standards. Just inform a 5 Star advisor that you want new frames when ordering your new roof.

Replacement Tiled Roof Conservatory

MORE COMMON QUESTIONS

Direct any questions that you have at any of our advisors, who will be happy to assist. Some of the more common questions they get are answered below.

What are replacement tiled roofs made from?

We should firstly tell you that we prefabricate our replacement solid roof systems to quicken the installation process and ensure that we cause minimal disruption at your home. Every roof is purposely designed for the conservatory it’s going to be fitted to.

The roofing system is made up of a pre-engineered lightweight frame, insulating panels, insulated fire-grade plasterboard, exterior grade plywood and an impenetrable membrane. You can have the tiles finished in one of various eye-catching colours, and there’s always the option of including glass panels for welcome light transmission.

What is a Clad over roof?

Weight: Because they use heavy timber, insulation materials and tiles, clad over solutions are often too heavy for existing conservatory frames. Any new roof for an old conservatory must be lightweight, with the lightest solid roof systems weighing around 31KG/M ².

Tip: Always ask your installer for the total unit weight of the new roof per Sq.M

Fire Safety: A ‘clad-over’ system does not comply with fire safety regulations as it hasn’t been sufficiently fire tested as a complete roof structure, which is essential for meeting the relevant part of building regulations. The original structure varies from job to job which means that only individual components may have been tested. Solid roofs must be classified as AC, AB or AA in accordance with BS476-3.

Tip: Ask to see the fire safety certificate of the entire roof system before you commit to the project.

Building Regulations: It’s very rare that a clad over system receives Building Regulations Approval because of its low thermal value or structural integrity. Please note that planning permission is an entirely different thing to building regulations approval. When making any kind of change to a structure, including replacing a glass or polycarbonate conservatory roof with a solid roof), Building Control must be notified first.

Tip: Check that local Building Control has been informed before the conversion starts. Obtain a Building Regulations ‘Final’ Certificate and file it in a safe place.

Will my new roof still be too hot in summer and too cool in winter?

You will be very happy to know that it will as the main purpose of the new roof is to make your extension a year-round destination. Unlike an old polycarbonate roof, a product that often causes a conservatory to overheat, any new roof in our range will stop the outside weather from interfering with the internal feel of the space. Solar control glazing in the roof will also help with temperature control.

What do 'A' rated windows mean?

If you want the most energy efficient windows you can get in the UK, you want to buy A rated windows. All replacement windows sold in this country as energy labelled so that you can identify the standard of thermal efficiency they provide, as defined by the BFRC Rating Scheme. A rated windows also comply with current Building Regulations.

Very much like ‘white’ goods, such as freezers, fridges and washing machines, a consumer-friendly traffic light style system is used for rating windows, in this case, from A-E. So please, take note of the energy efficiency rating of any replacement windows you buy.

What can I expect to pay for a new replacement roof?

The price can vary. For a small conservatory roof, you could be looking at spending anything from £5,000, while a larger conservatory roof will be around £12,000 upwards. We provide several finance packages at 5 Star if you want to spread the cost of a new roof. Use our finance calculator to find the best form of finance for your budget.

How long does it take to install a replacement conservatory roof?

Tiled solid roofs can be fitted in a few days, so we won’t need to be at your house for too long.

Will I need planning permission to replace an existing roof?

You won’t need to obtain planning permission when changing a roof on an existing structure, but it is mandatory to obtain Buildings Regulation Control, otherwise it could cause you problems when selling.

Will I need Building Regulations Approval?

If your local authority grants you with Building Regulations Approval, it means that the new roofing system has passed all the necessary checks when inspected by a building control inspector and is installed to the highest standards. Having proof of Building Regulations Approval will also be advantageous when you come to sell the property as it tells prospective buyers that the roof is an authorised product, avoiding any hitches.

Do you offer finance to help me pay for my replacement roof?

Yes. To make life easy for you, 5 Star can arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at your local 5 Star Showroom, so you can enjoy whatever you’ve set your heart on right away.

What do we need to do when our finance is approved?

If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.

What happens if finance is refused?

Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.

I’ve applied for finance with 5 Star Windows & Doors. How long will approval take?

Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • BUY NOW PAY MONTHLY Spread the cost of your home improvements over 60, 120 or 180 months*
  • BUY NOW PAY IN 9 MONTHS This option allows you a 9 month payment holiday from the date of completion.
£
Spread the cost over 5, 10 or 15 years...
60 monthly payments
Deposit
£
Representative APR
7.9%
120 monthly payments
Deposit
£
Representative APR
7.9%
180 monthly payments
Deposit
£
Representative APR
7.9%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 180 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *180 months finance only available for orders over £7,500.

Representative Example

Cash Price
£13,400.00
5% Deposit
£2,000.00
Total Amount of Credit
£11,400.00
Duration of Agreement
60 Months
Rate of Interest
4.1% p.a. fixed
Representative APR
7.9% APR
24 Monthly Payments
£229.15
Total Amount Payable
£15,749.00
£
Deposit
£
Pay within 9 months + £29 exit fee
£
Want to pay in monthly instalments after 12 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
11.9%
Pay a 15% deposit when you order and, and as long as you pay the outstanding balance in full before 9 months has elapsed (plus a £29 exit fee), no interest will be charged. You will have 9 months to clear the balance to avoid paying any interest (except the £29 exit fee). If, after 9 months, this is not convenient, you can pay in 120 monthly instalments at 11.9% APR Representative. *Deferred for 9 months from the date of completion - £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 9 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£13,400.00
15% Deposit
£2,000.00
Total Amount of Credit
£11,400.00
Duration of Agreement*
129 Months
Rate of Interest
7.5% p.a. fixed
Representative APR
11.9% APR
120 Monthly Payments
£171.29
Total Amount Payable
£22,554.80
Settlement Fee
£29.00

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