Your journey with 5 Star doesn’t end when the installation is completed and signed off. Our team of aftercare specialists will be there to look after you and your products for as long as they remain yours.


It’s important to know how to clean for and care for your products. Cleaning your new windows and frames will help maintain them for years to

We’ve put together a handy Care & Maintenance Guide that’s packed with hints and tips on keeping your glass and frames in top shape – check out our ‘Helpful Guides’ section for more information.

Aftercare - Cleaning


Condensation appears when water molecules in the air meet cooler surfaces, such as glass, tiles or metals. A common misconception is that when condensation forms, there must be a problem.

In reality, condensation appearing on the outside of your windowpane means it is performing as it should and there is nothing to worry about. When that happens, the cold air is being kept outside. Only if these droplets appear between the panes of a double- or triple-glazed unit should you be concerned.

For more information on condensation, please visit our Helpful Guides section for more.

Aftercare Condensation

5 Star Windows & Doors PROMISES

5 Star never fails to deliver on its promises. Yes, they’re very bold promises, but we believe it’s only right that you get the best products and best service.


We know that you need to feel like you can completely trust 5 Star. By being honest, transparent, and working extremely hard, you will have full confidence in our company.

Ethos of 5 Star Windows & Doors

Everyone working at 5 Star is expected to adhere to our ethos of always providing excellence to every customer. Our employees will go the extra mile to accomplish your objectives, with a tailored service.

20 Year Guarantee

5 Star is amongst a very small group of home improvement specialists to supply a 20 year guarantee. This covers both moving and non-moving parts. It demonstrates the confidence we have in our manufacturing standards. It’s good for you to know we’re there for you.

Price Promise

You will find our products to be very competitively priced for what you get. But, if you do manage to get a cheaper quote from elsewhere that has similar service standards, just let us know within 14 days and the difference will be refunded.


Everyone is welcome to come in and browse around our showrooms, where our friendly sales team will be pleased to help with any questions you may have over a cup of coffee.



If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.

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Want to speak with an Advisor? Give us a call on 01562 60800

Our friendly team will be pleased to help with any questions you may have.