AFTERCARE SERVICE – Relax you’re in safe hands.

Your journey with 5 Star doesn’t end when the installation is completed and signed off. Our team of Aftercare Service specialists will be there to look after you and your products for as long as they remain yours.


It’s important to know how to clean for and care for your products. Cleaning your new windows and frames will help maintain them for years to

We’ve put together a handy Aftercare Service Care & Maintenance Guide that’s packed with hints and tips on keeping your glass and frames in top shape – check out our ‘Helpful Guides’ section for more information.

Aftercare - Cleaning


Condensation appears when water molecules in the air meet cooler surfaces, such as glass, tiles or metals. A common misconception is that when condensation forms, there must be a problem.

In reality, condensation appearing on the outside of your windowpane means it is performing as it should and there is nothing to worry about. When that happens, the cold air is being kept outside. Only if these droplets appear between the panes of a double- or triple-glazed unit should you be concerned.

For more information on condensation, please visit our Helpful Guides section for more.

FENSA offer advice too.

Aftercare Condensation

5 Star Windows & Doors PROMISES

5 Star never fails to deliver on its promises. Yes, we believe it’s right that you get the best products and the best service, and even when difficulties arise, we always complete the build to the highest possible standard in the shortest possible time.

Transparent Service

We know that you need to feel like you can completely trust 5 Star. By being honest, transparent, and working extremely hard, you will have full confidence in our company.

Ethos of 5 Star Windows & Doors

Everyone working at 5 Star is trained to adhere to our ethos of always providing excellence in everything we do. Our team will go the extra mile to achieve your objectives, with a tailored bespoke service from planning to completion.

20 Year Guarantee

5 Star gives a 20 year written guarantee. This covers both moving and non-moving parts, and 5 Star also underwrite all there installations with an Insurance backed guarantee, with 5 Star paying the premium. It demonstrates the confidence 5 Star have in their installations.

Price Promise

You will find our products to be very competitively priced. But, if you do manage to get a cheaper quote from elsewhere for the same products, just let us know and if we can, we will match their price.


Everyone is welcome to come in and browse around our showrooms, where our friendly sales team will be pleased to help with any questions you may have over a cup of coffee.


with Aftercare Service?

If you have a query or issue about any of our products or services you can contact the Aftercare Service, Customer Services team by completing the form below.

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Want to speak with an Advisor? Give us a call on 01562 60800

Our friendly team will be pleased to help with any questions you may have.