At 5 Star, we recognise the trust placed in us to improve people’s homes. Our installers will look after your property, treat it with the utmost care and ensure everything is finished to the highest possible standard.


Every 5 Star project begins with a complete and accurate survey. One of our surveyors will check over the details of your property and provide the correct dimensions for manufacture.

They will also check over the structural openings to ensure that they’re in good condition and, visit the design plans to ensure the chosen styles are suitable for your property.

Installation Focus - Surveying


As we say, your home is in good hands with 5 Star. Our installers will take great care working on your property, laying dust sheets and working with you to move any valuables to prevent them from being damaged.

Upon completion, the installation team will clean up after themselves and take every care to ensure that your home is looking as good as new.

5 Star Windows & Doors - Care & Attention


All existing frames, including any old sealant and debris, will be carefully removed and, where possible, recycled.

Then, your new frames will be carefully placed and secured by our expert installers.

Every 5 Star installation is completed to the highest possible standards. We’ve been members of the Federation of Master Builders for 15 years and we are regularly assessed to make sure it meets the required standard – so you can be assured that our work is done to an exceptionally high standard.

We are also both a FENSA and Ultraframe Ultra approved installer.

Installation Focus - Fitting


Your glazed units will be firmly fitted in position before beading is tapped securely into place and any trims required are measured and fitted.

The frame and glass are then cleaned thoroughly to remove dirt and dust.

Installation Focus - Glazing


Finally, your 5 Star installers will apply a smooth bead of silicone between the frame and brickwork to ensure a professional watertight finish.

5 Star Windows & Doors - Care & Attention

5 Star Windows & Doors PROMISES

5 Star never fails to deliver on its promises. Yes, they’re very bold promises, but we believe it’s only right that you get the best products and best service.


We know that you need to feel like you can completely trust 5 Star. By being honest, transparent, and working extremely hard, you will have full confidence in our company.

Ethos of 5 Star Windows & Doors

Everyone working at 5 Star is expected to adhere to our ethos of always providing excellence to every customer. Our employees will go the extra mile to accomplish your objectives, with a tailored service.

20 Year Guarantee

5 Star is amongst a very small group of home improvement specialists to supply a 20 year guarantee. This covers both moving and non-moving parts. It demonstrates the confidence we have in our manufacturing standards. It’s good for you to know we’re there for you.

Price Promise

You will find our products to be very competitively priced for what you get. But, if you do manage to get a cheaper quote from elsewhere that has similar service standards, just let us know within 14 days and the difference will be refunded.


Everyone is welcome to come in and browse around our showrooms, where our friendly sales team will be pleased to help with any questions you may have over a cup of coffee.



If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.

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Want to speak with an Advisor? Give us a call on 01562 60800

Our friendly team will be pleased to help with any questions you may have.