We take any complaints and concerns that we receive very seriously and aim to resolve them efficiently and speedily, the sooner you bring any concerns to our attention the sooner we will resolve them.
5 Star Windows & Conservatories will always comply fully with the terms and conditions of our contractual agreement and guarantee as we appreciate and value all our customers.
On receipt of your complaint, whether received by telephone, letter, email or fax, it will be investigated by our Customer Services Department and allocated to the most appropriate department/ person to address and resolve the issue.
The complaints handling procedure:
Our contact number is 01562 60800 and is available to take your calls from 10am to 5pm weekdays.
We feel that keeping our customers informed is vital we will do this through each stage of the rectification process.
5 Star Windows & Conservatories
Units 1 & 2 Tenat Works
Worcester Road, Kidderminster
Worcestershire DY10 1JR
Tel: 01562 60800
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5 Star Windows & Conservatories is the trading name of 5 Star Constructions Services Limited and is a credit broker not a lender.
Credit is subject to application and affordability. Terms and conditions apply. £1000 minimum order value applies to all finance plans, with a maximum loan value of £50,000 and a minimum deposit of £99.00. Authorised and regulated by the Financial Conduct Authority. 5 Star Construction Services Limited, Worcester Road, Kidderminster DY10 1JR. (Registered No. 07576276, VAT No. 113 5715 40) is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority (Register no. 704348).