Common Door Questions

We will provide you with 3 keys as standard. You can ask for more keys at the time of ordering, or you can come back to us for more keys in the future, if you need them.

No problem at all. Please, just notify the 5 Star advisor during the ordering process and they will get a suited set of keys organised so you can use the same key for both doors.

An official police-run initiative, Secured by Design (SBD) is focused on enhancing the security of buildings and their surroundings to provide occupants with more secure places to live.

SBD’s product-based accreditation scheme – the Police Preferred Specification –provides a recognised standard for all security products that can deter and reduce crime. Domestic windows and doors, and their components e.g., locks and hinges, are included in this.

Conservatory Outlet (part of the Conservatory Outlet Group), our sister manufacturing company, is an accredited member of Secured by Design, so many products in our range comply with SBD standards. Speak to a 5 Star advisor if you have concerns about home security.

It is highest rated door cylinder around and has been rigorously tested to ensure it offers maximum security against break-ins. All of our door cylinders include snap-secure technology with a lockdown mode, which stops the barrel from being compromised.

It most definitely can if it has an egress hinge, which lets you fully fold back the doors to give you a superb view of the outdoors.

If you have the luxury of space in a rear wall, bi-folding doors and sliding patio doors will slot in nicely and provide you with a vast external opening. With a bi-folding door, you can create a wholly unrestricted opening as the doors will completely fold back. The slender frames in a sliding patio door mean that even when the door is closed, you still get a generous view through the design. Can’t decide between one door over the other? A discussion with a 5 Star advisor may help.

Yes, 5 Star have been members of FENSA (Fenestration Self-Assessment Scheme) for several years now. Our FENSA number is 35194. The scheme was set up by the Glass and Glazing Federation (GGF) and various other industry bodies and is Government-endorsed.

It is a legal requirement that any replacement windows and doors comply with current thermal performance standards, and you will also need a FENSA certificate.

Being a FENSA member also entitles us to self-certify compliance with building regulations for any replacement window & door installation.

Yes. To make life easy for you, 5 Star can arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at your local 5 Star Showroom, so you can enjoy whatever you’ve set your heart on right away.

If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.

Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.

Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.