We appreciate just how much of a commitment you are making when choosing a new front or other 5 Star door, and how important your guarantee is. Corners should never be cut, and you should only accept the very best door performance.

Many door specialists offer very little assurance, and often their guarantees are not insurance backed. At 5 Star, we offer a full 20-Year Guarantee, double the industry standard, because our door solutions are manufactured to the very highest specifications. We use only the finest materials and components, ensuring they are built to last.

The CPA insurance backing covers the first 10 years of the guarantee for absolute peace of mind, and we pay for your policy.

The 20-Year Door Guarantee is a critical part of our Environmental Policy. By engineering doors for such an extended lifespan, we actively reduce the need for multiple replacements. This commitment to longevity minimises overconsumption of resources and lowers the embodied carbon emissions associated with manufacturing and installation over two decades.

Investing in a new door is a significant financial decision, and that’s why we believe you deserve a 20 year guarantee. Our extended assurance means your door maintains its performance, security, and thermal efficiency for double the industry standards, guaranteeing it pays for itself through energy saved.

Our 20 Year Guarantee covers the functionality of your door, but certain elements that relate to cosmetic aging, accidental damage, or misuse are excluded.

Exclusions to the 20-Year Guarantee:

• Door Slab/Panel Damage: The slabs are not covered for cosmetic damage resulting from normal wear and tear, or impacts from external items like push bikes, parcels, or suitcases. This damage may be covered under your home insurance policy.
• Warping/Drafts Due to Misuse: The guarantee does not cover warping, twisting, or resulting drafts caused by failing to properly engage the door’s multi-locking points when closing.
• Cosmetic Aging: Colour distortion, fading, and deterioration of varnishes due to environmental conditions (especially sunlight) are not covered. Doors can be easily repainted when required to refresh their appearance.
• Replacement Parts: As door styles and manufacturers can change over two decades, we may need to use replacement parts with the closest available match to maintain functionality.

Our Commitment to Ongoing Care:

Please be assured, we want you to be happy with your door and we will look after you to the best of our ability. While doors do take the knocks of time, we offer exceptional aftercare:

• Draft Adjustment: We will free of charge adjust the door as best we can to minimise drafts, even if the issue is due to improper use.

Essential Maintenance Requirement:

To prevent the door slabs from twisting and distorting (especially in exposed positions), you must simply lift the handle whenever the door is closed before turning the key to engage the multi-locking points. Failing to follow this easy step may result in the door warping.

Should your door experience a covered failure during the guarantee period, initiating a claim is simple and fast. We are here to help.

1. Contact Our Service Team: Call our dedicated service line on 01562 66660, fill in an online door guarantee service request form or email servicedepartment@5starwindows.co.uk.
3. Provide Details: Please have your original invoice number and installation date ready so we can quickly locate your policy details.
4. Please include as much information as you can about the fault and attach photographs. The better we can pre-plan your appointment with the right parts the faster we will fix your problem.
5. Response: A member of our team will log your request and contact you within 48 hours to discuss the issue and schedule a service appointment.

Our Double Glazing Guarantee doubles the industry standard and covers everything we do. If you would like more information on specific products, please contact a member of our team or read more about our window guarantee, our double glazing guarantee, our roof guarantee, or our living spaces guarantee on our other double glazing guarantee pages.