5 Star Guarantee
20 year guarantee – double the industry standard.
Our comprehensive 20 year guarantee
5 Star offers an industry-leading 20 year written guarantee on windows, doors and living spaces – double the typical standard โ because we build products to last. This long-term cover gives you confidence that your investment is protected for decades.
Why it matters:
โข Industry-beating 20 year cover for lasting peace of mind
โข Backed by insurer for extra reassurance
โข Protects major components against faults
Parts and labour included in first 10 years
Under the 5 Star guarantee, both parts and associated labour costs are covered for the first 10 years should a covered issue arise. This means you wonโt pay for repairs or remedial work in most cases.
Why it matters:
โข Repair costs covered for 10 years
โข Reduced worry about unexpected bills
โข Full support from trained engineers
Insurance-backed guarantee for extra security
All 5 Star guarantees are insurance backed, giving you confidence even if circumstances change. The guarantee remains valid and supported by a reputable underwriter for at least the first 10 years.
Why it matters:
โข Independent insurance adds extra protection
โข Guarantee honoured even if circumstances change
โข Confidence youโre supported long term
Covers windows, doors and living spaces
5 Starโs guarantee applies across its full range – including windows, doors, bi-fold and patio doors, conservatories, extensions and more – so your whole project benefits from the same high standards of protection.
Why it matters:
โข One guarantee across all major products
โข Simple assurance for full home upgrades
โข No gaps in coverage
Dedicated service support team
If you need aftercare support, adjustments or repairs under guarantee, 5 Starโs dedicated service team coordinates appointments, engineers, parts and follow-ups with clear communication.
Why it matters:
โข Personal service and direct support
โข Professional engineers on hand when needed
โข Smooth, organised aftercare process
Common questions about 5 Star's guarantee
We know long-term guarantees raise important questions. Below are some additional, clear answers to help you understand how 5 Starโs 20 Year Guarantee supports you after installation.
1. Does the 20 year guarantee start from installation or order date?
The guarantee begins from the date your installation is completed. This ensures you receive the full benefit of the cover from the moment your windows, doors or living space are professionally fitted and signed off.
2. Is the guarantee transferable if I sell my home?
In most cases yes, the guarantee can be transferred to new homeowners, subject to simple notification requirements. This can add reassurance for buyers and may help support your propertyโs resale appeal.
3. Does the guarantee cover general wear and tear?
The guarantee does not cover everyday wear and tear or damage caused by misuse, accidents or external factors. It is designed to protect against manufacturing or installation related faults, ensuring fair and realistic long-term cover.
4. Do I need to carry out any maintenance to keep the guarantee valid?
Basic care and routine maintenance are expected, such as keeping moving parts clean and ensuring drainage areas remain clear. No specialist treatments are required, but neglect or misuse may affect coverage.
5. What should I do if I notice an issue years after installation?
If a problem arises, simply contact 5 Starโs service team. They will assess the issue, confirm whether it falls under the guarantee, and arrange any necessary inspection or remedial work.
6. Does the guarantee cover cosmetic changes like colour fading?
Normal ageing and minor cosmetic changes over time are not typically covered. However, the guarantee protects against defects that impact performance, structure or functionality, ensuring your products continue to work as intended.
Want to know more about 5 Star’s guarantee?
Our 5 Star advisors can help with any questions you have about our products, services and guarantee’s – book a free appointment today!
5 Star customer reviews
Don’t just take our word for it, read a selection of reviews from our customers in Warwickshire, Worcestershire, Herefordshire and the West Midlands regions and their experiences with 5 Star Windows & Conservatories.
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