Our showrooms are closed, however we are still offering remote quotations and appointments at your home. Our installation teams are continuing to work with strict measures in place at your home, to keep our customers and colleagues safe. We're here to make quality home improvements, whilst ensuring your home remains a safe place.
First and foremost, we want to keep moving, whilst keeping you protected.
The GGF (Glass and Glazing Federation) have produced a Government approved Safe Guide to ensure that the work being carried out in your home is done safely and professionally. The Safe Guide from GGF will prove more than useful to continue providing you with the best and safest service.
The Glass and Glazing Federation (GGF) represents companies that manufacture, supply or install glass and glazing products in the UK and internationally.
Being the industry authority, the GGF promotes best practice and helps shape the highest technical and health & safety standards. The Federation is also the industry’s main voice in local and national politics influencing policy and legislation.
As well as offering an array of benefits to its members, the GGF guides and protects homeowners when buying glass or glazing products and services.
The GGF Safe Guide should prove more than useful and should give you peace of mind during these extraordinary times. The information in this GGF Guide, should help you decide which company to employ to ensure the essential work in your home is done safely and professionally.
The 5 Star team will be pleased to help with any questions you may have.
Information on exactly how we are doing this can be found in the following FAQ’s.
Yes. 5 Star Windows & Conservatories has contacted its insurers to confirm cover during the pandemic and completed the relevant risk assessment.
No. All Private Appointments are strictly by invite only, If you would like a Private Appointment organised, please complete the form below or telephone 01562 60800. Our team will then happily agree pre-arranged time slot to attend.
Absolutely. Our personnel are fully aware of the 2 metre social distancing measures and will ensure they are followed whilst with you in the showroom.
Our employees are having their temperature taken at the beginning of each day using an Infrared Digital Thermometer. We also gain assurances from our customers, prior to being given access to the showroom, that they are not suffering from any of the COVID-19 symptoms.
Yes. Time is being kept in between every appointment for the deep cleansing of all showroom surfaces and cups using the correct cleaning agents.
Please park outside in the nominated parking bay and await for the consultant to beckon you into the showroom.
Yes. Upon entry, you will be kindly asked to clean your hands with the provided hand sanitiser and paper towels, and we have a supply of disposable gloves if you would like to use them.
Only the product demonstrator and one customer (two if from the same household) are to be in the showroom at any time.
Yes. During the appointment a suitable area for the refreshments will be available in an appropriate place for you to be able to collect, remember you will need to wipe the handle and exterior surfaces of the cup before moving it and consuming.
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5 Star Windows & Conservatories is the trading name of 5 Star Constructions Services Limited and is a credit broker not a lender.
Credit is subject to application and affordability. Terms and conditions apply. £1000 minimum order value applies to all finance plans, with a maximum loan value of £50,000 and a minimum deposit of £99.00. Authorised and regulated by the Financial Conduct Authority. 5 Star Construction Services Limited, Worcester Road, Kidderminster DY10 1JR. (Registered No. 07576276, VAT No. 113 5715 40) is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority (Register no. 704348).