Are You Aware Of 5 Star’s Price Promise?

We offer some of the most competitively priced windows, conservatories and orangeries in the region at 5 Star, but we appreciate, on occasion, that a rival company may quote you a lower price for a similar quality product. 

Glass Roof Orangery

What must be pointed out to you is that we regularly keep an eye on the pricing structures of our competitors to ensure that we are providing sufficient value for money ourselves. We might be called ‘5 Star’, but our products certainly don’t come at a 5 Star cost. 

It isn’t often that we get beaten on price, but it’s annoying when we do, so that’s why we don’t just accept the situation. We resolve to change it and bring our Price Promise* to the attention of any customer who has received a more affordable quote elsewhere. 

With our Price Promise, we pledge to match or refund the difference when you find an equivalent quality conservatory, orangery or windows for less within 7 days. This includes when the cheaper product is part of a sale or promotion that the fellow home improvement specialist is holding. 

All we require from you to action the Price Promise is the competitor’s name, product details and a copy of the quote to be able to verify the price given and check that the service conditions meet our own. 

Due to the current circumstances, customers are more financially squeezed than ever, so the very least we can do is give you the price you deserve to make your money go further. 

And it’s not just our low prices that should sway you towards 5 Star. You will also receive exemplary customer service, from start to finish, and fantastic aftercare, should you ever need it. 

Use our Price Promise to your advantage. It’s explained in more depth here


*Notification of lower prices must be received within 7 days of signing 5 Star Windows & Conservatories contract. Claims must be received in writing and addressed to our Head Office in Kidderminster. Original copy of the competing offer and specification of the competing conservatory, orangery, window and door product must be enclosed with the claim. Only one claim per customer per order. 5 Star Windows & Conservatories decision on whether a competitor’s product matches the features offered by us is final.


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