5 Star Windows, An Open And Shut Case For The BBC DIY SOS Team

When BBC researcher Rajveer Sihota arranged for 5 Star Windows MD, Richard Manser to meet the DIY SOS team in Cheltenham on July 22nd 2015 few would have believed it possible for 5 Star to have agreed, surveyed, manufactured and started the install within just 10 days!

Richard explained “when the SOS arrived from the BBC explaining the predicament of the Jones family in Cheltenham it was inconceivable for 5 Star not to be at the heart of the rescue plan”. He went on to say “the installation in many ways was typical of the many houses we install every week, though the timescale was a challenge. Each of the made to measure wheelchair access composite doors and eight A rated uPVC windows had to be surveyed and installed whilst working around a multitude of other trades, not to mention an entire BBC film crew!”

There are few uPVC specialist installers with the manpower, infrastructure and financial clout to have taken on such a challenging project. Every year, 5 Star, who are part of the Conservatory Outlet Group, install around 3000 windows and doors, over 100 Conservatories, Orangeries, Lifestyle Extensions, Porches, Conversions and Traditional Extensions.

5 Star Installations Manager Darren Martin headed up the project install team which included 5 Star fitters Rae Martin, Paul Slattery and Ashley Bannister, who have over 75 years fitting experience between them. Darren remarked “every installation has its challenges but a BBC film crew was certainly a first!” When Darren was asked how the installation had gone he went on to say “it was a bread and butter job, no problems at all, everything fitted first time – just like I expected.”

5 Star, who are probably the largest independent Window and Conservatory business in the Midlands, installed almost £5,000,000 worth of products last year alone. Richard explained “the company’s success is centred on the name 5 Star. All of the 5 Star team strive to ensure that everything we do is 5 Star. The Jones’s will know how good we and their windows are for many, many years to come.”

Sales Manager Ed Westbury said: “Being involved with the BBC is a great selling point for the team; we feel it’s the ultimate recommendation!” He went on to give details of the geographical advantage of the Jones’s being in Cheltenham “our Sales Team travel up to 40 miles from Kidderminster to quote for all types of installations. The M5 and M42 corridors make journey times manageable for everyone. The Jones’s home being on the edge of our territory is ideal from a PR perspective.”

Will it be your home getting the 5 Star treatment next? We certainly hope so.

Many people start their 5 Star journey by visiting our website followed by a showroom visit to Worcester Road in Kidderminster and then by having a free, no obligation quotation supplied by one of our Home Design Consultants. We hope to look after you next.

For further help, advice or information please call 5 Star Windows on 01562 60800.

5 Star DIY SOS 2

Main image: Comparing their 5 Star tape measures are the BBC DIY SOS crew along with Rae Martin, 5 Star’s Technical Installations Specialist and 5 Star’s Marketing Manager, Damien Bridge.

Image above: BBC DIY SOS researcher Rajveer Sihota with Rae Martin, 5 Star’s Technical Installation Specialist.

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